Touch-ID "Failing" at Setup Assist

just a guess!

https://hardsoft-support.kayako.com/article/91-how-to-remove-the-touch-id-fingerprint-data

@gachowski You can't use that command on T2 chipped machines as it will blow up your Volumes and you will loose all Data indefinitely.

Has anyone been able to resolve this issue? I'm getting this with two out of box MacBook Pro15,1s that came with 10.13.4. And it happens even after updating to Catalina.

We got this on a test system after building it a bunch of times as we migrated to DEP. I ran the xartutil command from the link above to clear it out and, while the data was lost and I did have to rebuild from Internet Recovery, I was able to get the system up and running again.

@merps same for us, since the laptop has a T2 chip, we bricked ours as well and had to blow away the volume and start from scratch. But even after that, still having the same problem.

@adam.balestra I ended up taking the machines to the Bar and they fixed it, might of been bad batch.

@JarvisUno As in physical repair? Weird, I have two computers from the same purchase order both exhibiting the same issue, while another 15,1 not from the same purchase that works fine. Thanks for the update!

@adam.balestra Yes first time in my history as an admin that I take out two brand new out of the box Macbook Pros showing the same issue out of the box same batch though. Needless to say I played the LOTTO that day, didn't win though I mean come on what are the odds.

I have a case open with Apple - we've seen this on a few re-deployed/re-imaged devices.

Try running:
sudo /usr/sbin/xartutil --erase-all

In the process of working on a script that runs as current logged in users (via Self Service) to "repair" devices, just need to add condition for the expected yes/no (i.e. <<EOF Yes EOF)