Can't add/install/push app to a device

smassard
New Contributor III

Hi,

I have a teacher who's using SONY headphones, so i wanted to push him the sony app.

The purchased app is properly synced from ASM/VPP Store to JAMF.

But when i load the device in JAMF school and want to "add" the app to the device, the app isnt not listed.
But i can see the app under JAMF-Apps.

What cant prevent an app to show up .Screenshot 2024-03-06 134933.jpg

2 REPLIES 2

GregBobbett
Contributor II

Have you tried creating a device group for just that app and placing the teacher device into that device group? It's a work-around to get an app pushed to a specific device. 

I'm guessing that you have the app and the device in the same location. We use multiple locations for our schools and that makes a difference for apps being purchased and pushed. Have you scrolled through the list of available apps instead of using the search? Not sure if it would matter, but maybe a localization/language spelling difference?

That's all I can think of at the moment to try.

Good Luck!

Greg Bobbett

EdwardB
New Contributor II

Apps don't show up if they are not compatible with the device.

In this case I think you want to install "Sony | Headphones connect" on a iPad. This app is only compatible with iPhone/iPod Touch.