Shared iPad setup assistant issues

ASVtechnology
New Contributor III

Good morning,

 

We have a problem with shared iPads and students that have to change the Apple School password.

After select the name on the list and before begin the password change process, appear the setup assistant about the language and country, I just now create a profile removing all the setup assistant steps from shared iPads and it stil appearing.

The problem are the students don't be patience and the iPad get hang during the language process if you didn't wait to select and continue with the password change process.

 

Thank you very much and Merry Christmas.

1 REPLY 1

agungsujiwo
Contributor

Did you remove the Setup Assistant using Apple Configurator?
If so, the iPad should be supervised. Without supervision, certain features may not function correctly.
If you experience issues with the Setup Assistant, try restarting the iPad; occasionally, a hard restart may be necessary.