We are having an issue with our managed Apple TVs since upgrading them to TVOS 26.Sometimes this message can be cleared by pressing the menu button on the remote or hitting “Not Now”, but most of the times it comes back, and it then takes multiple presses to clear the message.We thought we had rectified the issue by re-enrolling. But, after about a week the issue returned.We don’t sign into the Apple TVs with an account, but some of the teachers do if they are in the constantly in the same classroom. For example, the Primary school teachers. The issue still happens to them. 

Hi there,A bit of background — I recently took over for our previous Jamf admin, who left unexpectedly. I have some Jamf experience (completed the training about eight years ago), but I’m still building up my troubleshooting skills.I’m working with an older iPad Pro that appears to max out at iOS 16.7.12. When I wipe the device, it doesn’t automatically grab the MDM profile or configuration during setup like our other iPads do. Instead, it just activates with Apple and sets up as a normal iPad. I can manually enroll it, but I’d prefer not to.I’ve confirmed that it’s listed in Apple School Manager, assigned to our MDM server, and included in the same PreStage Enrollment as the other iPads that work correctly after a wipe. I also tried deleting it from Jamf to see if it would re-sync, but it didn’t.One thing I’ve noticed is that under Automated Device Enrollment (DEP), the status shows “Sync Failed — Awaiting Next Sync.” However, other devices are enrolling fine, so I don’t think that’s

I am in a conundrum here.  Fresh out of the box I need all Office Apps deployed to our users.  Word, Excel, Outlook, OneNote, PowerPoint, Teams.  In the last wipe and reset on a device, it was taking forever for the apps to become available.  SelfService did not show them either as they are set to install automatically through the Jamf App Catalog.  I am looking for advice from the community to help me figure out the best method for deployment.  I need the apps to be there after deployment, my company requires them to be on the Current Channel and updated after each release of an update. I like having them visible in SelfService, but I do need the push method as well. Jamf App Catalog seems to limit this possibility unless someone has figured out a way around it.  I am not on SelfService+ as of now.  

Hello,Is it possible to configure Custom Analytic if someone unenrolls their device from Jamf Pro (i.e., uninstalls the Jamf MDM profile)?

I had a few devices upgrade to iOS 26 and the homescreen layout is not working….has anyone ran into an issue with this? 

I have an issue were computers are retaining a profile even after the computer has been removed from the scope of the profile. I have a need to allow users to create computer level WiFi Profiles using their own user level credentials.  Having been advised (by JAMF back when they offered support to customers) that it is better to remove a computer from scope then to delete the profile I have another script for de-scoping the WiFi Profile. Unfortunately this does not result in the computer removing the profile. I have a hunch this might be caused by a fault in our Managed JAMF instance since previously we had a very similar issue that could only be resolved by marking a profile with a duplicate UUID as deleted. Since JAMF no longer provide support to their customers I have no way of getting this resolved. Does anyone have any suggestions on how to ensure a de-scoped profile is removed? or how to get support from JAMF?

We have historically given users who teach in Xcode the "Privileges" app from SAP because they insist that they need to run every update that comes out from Apple. Recently we noticed that one user has been abusing this app and installing various unapproved applications without going through IT first. We are wanting to see if there is a way that we can give a standard user the ability to run updates on Xcode only without having administrative privileges to do anything else or install any other applications.It looks like, in the past, a device (or user maybe?) could have been put into a Developer group which would allow them access to do things in Xcode that a standard user wouldn't, but still not be an admin. From what I have read, this doesn't seem to still be a possibility. Does anyone know if there is a guide to allow this? Or are we stuck using the Privileges app or someone from IT manually entering the admin credentials every time there is an update?

We took an M4 MacBook Pro that was already being used by the end user and installed Jamf Pro, which then in turn installed Connect and Protect.The installation went well. Had the user reboot and user got the message about no network connectivity. We tried a few WiFi connections and an ethernet cable. For the WiFi they are joining the networks but are failing to pull an IP. I verified in our WiFi management there was no DHCP request being sent. Had the user log in locally and they went right to black screens with a curser. A reboot only recreated the problem.However, once we rebooted into safemode, they had full network connectivity but still ran into a black screen after logging in and authenticating against Entra. I ended up having to pull off all the JAMF product to get the user working again, but the no-network-connectivity outside of safemade still persists.

Hi,We're starting to see a number of cases being raised internally about some of our Macs (all on macOS 15.1.1) having intermittent login issues.  Our devices are bound to AD and our users have been logging on fine for some time but now we're starting to get issues.  Sometimes the logins are fine.  Sometimes they take ~10 mins and sometimes they appear to stall completely (waited over 2.5 hours in testing) even on the same device.  The login screen appears to freeze (the time doesn't change) and you eventually get the spinning beachball.  SSH is still working and you can run a "jamf policy" successfully.  "Screen Sharing" reports that the user who has attempted to log into the device is the active user when you connect.Can anyone share some tips as to how we would start to investigate this sort of issue let alone resolve it???ThanksStuart

I’m trying to create a policy for a screenshot repository that save screenshot to another device. Hope someone can help me.

Hello Everyone, Happy Monday. I’m trying to get Jamf Account SSO enabled for my Jamf Cloud instance so we can use the compliance pane, but the OIDC app I created following the steps the Jamf Learning Hub provides does not create an Okta tile because the instructions tell you to set “Login initiated by” to “App Only” instead of “Either Okta or App”. However, when setting it to “Either Okta or App” it requires a “Initiate login URI” to save the settings. Other app documentation suggests using the “Sign-in redirect URI”, but then the tile goes to an error page.Is there a different URI I can use, or is what I’m wanting not possible, and I need create a bookmark to the Jamf Account login page?

Hello there, first time Poster here. I'm pretty new to the Administration of MacOS environments. My Company just started working with JamF, and I'm trying to figure out how to best handle OS Updates for the Users.I mainly found out about the options to use Nudge in combination with erase-install to have nice notifications and a solid way to force updates, or use SUPERMAN which seem to be able to do both, notifications and forcing updates. I have already tried around with Nudge for a bit and think its pretty cool. Im hoping someone can explain in a bit more detail what SUPERMAN does differently/better or worse than Nudge+erase-install and why they are using either of the solutions or even if they have a totally different approach! 

Hello everyone,We’ve been running it to some problems with some computers. Some computers doesn’t show any management commands, looks like bellow.Is there anything you can do remotely or local on the computer without needing to reinstall or reenroll?  

HiWhat is the difference between the two other than one is Jamf managed (?) and the other is getting stuff from the app store?Do both update?We have only 90 macs (won’t have much more..), and 1000 vpp licenses.Are both always on the same latest version, or App Store is more up to date?In use case is there a per-say difference?Thanks

We have a few iMacs running Sequoia 15.5 and Jamf Connect that are going to black screens after you log in. Both local user accounts and IdP accounts are affected, but I can see the user folder is being created when we log in against our IdP, I get the account creation message but it just hangs on the black screen. Local admin account is having the same problem. I’ve tried uninstalling, restarting, and reinstalling Jamf Connect, but the problem persists. Uninstalling and logging in as a local admin user causes a beach ball to spin, but it sits there and doesn’t not progress. I’ve checked the config profiles and license and they’re all valid, and this isn’t happening fleet wide, just randomly.if I create a new user through Jamf, the user will create, but I can’t log into that account, it immediately dumps me back to the JC login window without any feedback. I can see the new user’s account by running dscl . -list /Users UniqueID but it still hangs. Resetting authchanger doesn’t help eit

Hey guys,I have a MacBook Pro 14” 2023 that I enrolled into Jamf a few months ago. The version of macOS on it is 15.7. User requested an update to 15.71.Using the Software Updates in Content Management I sent out a command to Download and install → Specific version → 15.7.1When I go to the device inventory → Management → Operating System I see Update in progress but under that under Current state: RejectingPlan. I also tried to push out the Latest minor version but it also gives the same result. I also tried Download, install and restart and also tried to set a specific date and time but it still fails.I did a clear on failed and pending commands and tried again 5 minutes later. I also disabled the Software Updates option and then enabled it again.Any suggestions?I used Software Updates a few months ago to update 30 computers in a lab and it worked on 29 of them.Thanks! 

I need to get an inventory of VS Code extension in my enviromnent. I was going down the road of using Extension Attribute. I have this script created, and using Advnced Search to view the results.This script is returning the value of “Not Installed” for devices where VS code is not installed.Devices where VS Code do not report back any installed extensions. This is the code I am using#!/bin/bash# Define the location of the Visual Studio Code executable.VSCODE_APP_PATH="/Applications/Visual Studio Code.app"# Check if VS Code is installed.if [[ -d "$VSCODE_APP_PATH" ]]; then # List all installed extensions and their versions. # The output is piped to a series of commands to format it for readability in Jamf Pro. EXTENSIONS_LIST=$(/Applications/Visual\ Studio\ Code.app/Contents/Resources/app/bin/code --list-extensions | tr '\n' ',' | sed 's/,$//' | sed 's/,/, /g') echo "<result>$EXTENSIONS_LIST</result>"else # If VS Code is not installed, report "Not Installed".

Is there any expectation that the Self Service+ icon will be Liquid Glass compatible when using custom branding? This would be helpful for consistent appearances across the new macOS UI. I created a .icns file using Icon Composer that contains icons using our own branding for Default, Dark, and Mono themes but, I’m unsure if there’s a preferred or supported method to deploy these icons in a way that ensures compatibility with Liquid Glass design standard. 

Hi! We finally upgraded Bomgar or BeyondTrust Remote Support to 24.3.2 to support Sequoia. The only issue I'm having is finding a way to allow standard users to toggle on, or allow applications in System Settings > Privacy & Security > Remote Desktop.I didn't see anything in the PPPC Utility tool and wasn't able to find anything in Jamf Pro under the Privacy Preferences Policy Control config settings.   Wasn't sure if it's possible to allow currently or not but thought I'd ask here.  

I got a request to have the Multitasking option to have the apps in full screen or windowed mode blocked. I’m not seeing a way in Jamf Pro to do this. Does anybody know of a way to restrict that or all of the multitasking settings or if it’s on the horizon to come at a later date?

I can’t login to account.jamf.com.

When will see Web Clips updated in Jamf Pro to include the TargetApplicationBundleIdentifier string so that we can set an app to open a Web Clip on iPadOS (e.g. set Google Chrome to open a Web Clip instead of Safari)?More information here:https://developer.apple.com/documentation/devicemanagement/webcliphttps://emm.how/t/ios-14-changes-in-configuration-profiles/1285/2 (scroll down to WebClip Payload)

HiDoes anyone know how to fully restrict an app using the safelist and blocklist payload in Jamf School? I added the path and it kind of works, but our students are Administrators on the computers so all they need to do Is click "allow once" and then use their admin login. this kind of defeats the whole purpose of blocking apps in Jamf. I also noticed that renaming the blocked app to anything else enables the user to use the app, is there any way around this? 

Creating a report of our Apple TVs you are able to include the wireless mac addresses but there seems to be no option to include the wired Mac Address. Has anyone found a way to include the wired MAC in a report?

Hi, I want to have a dynamically updating swiftDialog UI appear in the login window. Each disparate part of this endeavor goes fine: swift dialog works, my launchagent works in the loginwindow domain, I can even get swiftDialog windows to spawn in the login window! Success, right? No. As soon as you bring this commandfile business into it, it stops working entirely. I’ve captured error from the /usr/local/bin/dialog script, and it reports that the “loginwindow” user cannot open the specified command file. I understand this to be a symptom of the sandboxing inflicted on the loginwindow process. I cannot find a combination of file locations, permissions, and owners that would allow me to get this working. So… I just have to ask: is this possible whatsoever? Am I barking up the wrong tree here? Could using Outset maybe make this possible?