Of 19 computers in Jamf Protect, 3 are showing as not connected in over a month even though they have the latest Threat Version and Protect Version. Jamf Pro shows them recently signed in and I can see that some have updated to Sonoma in the last few days so they must have restarted. Any ideas on why this might be happening and how I can fix it would be appreciated.
Question
Computers not connected in over a month in Jamf Protect
+4
I have also noticed this again of late. So far my usual method of having to uninstall and remove from the config and add all back is not working. Will be opening a ticket...
+4I have also noticed this again of late. So far my usual method of having to uninstall and remove from the config and add all back is not working. Will be opening a ticket...
I have been searching but have not had time to try any of the recommendations I have found in links like https://community.jamf.com/t5/jamf-pro/macs-not-checking-in-jamf-pro/td-p/287005 If your ticket does end in a resolution please post the fix, thanks
Mine have finally checked in again - I had another issue that was also happening due to the change in the inbound/outbound changes made recently.
My usual fix the last time this happened:
Repush Install Protect app - via a Profile
If that does not work
Exclude from configuration
Uninstall the app from Policies - download the Uninstall and deploy that with a Policy
Remove from Protect
Include back in the Configuration
If it does not appear back in Protect - repush the app again in Policies - will need to flush the log to have it push again. It does seem to take longer now for the device to reappear in Protect than previous times I've had this happen.
+4Mine have finally checked in again - I had another issue that was also happening due to the change in the inbound/outbound changes made recently.
My usual fix the last time this happened:
Repush Install Protect app - via a Profile
If that does not work
Exclude from configuration
Uninstall the app from Policies - download the Uninstall and deploy that with a Policy
Remove from Protect
Include back in the Configuration
If it does not appear back in Protect - repush the app again in Policies - will need to flush the log to have it push again. It does seem to take longer now for the device to reappear in Protect than previous times I've had this happen.
I will give that a shot, thanks
+4Mine have finally checked in again - I had another issue that was also happening due to the change in the inbound/outbound changes made recently.
My usual fix the last time this happened:
Repush Install Protect app - via a Profile
If that does not work
Exclude from configuration
Uninstall the app from Policies - download the Uninstall and deploy that with a Policy
Remove from Protect
Include back in the Configuration
If it does not appear back in Protect - repush the app again in Policies - will need to flush the log to have it push again. It does seem to take longer now for the device to reappear in Protect than previous times I've had this happen.
I never did get a chance to try any of the fixes but today all the machines are showing as connected. I had watched three of the users restart and sign in but still showed as not connected in a month. Wondering if there was a Jamf update in the background that fixed it
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