Hi I'm trying to deploy a .mobileconfig file via Jamf Pro to our iOS device fleet. just struggling to find a way to do this as when your trying to setup an APN using Jamf Pro it requires more details. Is it possible to push out the mobileconfig file via Jamf Pro so this allows for our provider to retrieve the cellular info that we need.

Hello, I am having some problems with getting our Mac devices to register with Intune for compliance and Conditional Access. We are still in a phase of rolling out Jamf to our business, and we had it working at one point (with 3 devices enrolled successfully), however now we cannot get any devices to register. We have raised this with Microsoft, and with our Jamf support representative, and both seem to believe the issue lies with the other, so I'm wondering if anyone here has any advice please. For context, I have:Configured the Cloud Connector in Jamf with our Intune - this shows as connection successful - https://imgur.com/a/KS035gy Followed the documentation on Jamf here to:Download the Company Portal pkg and upload it as a Policy in JamfCreate a policy to register device with AAD with the Microsoft Device Compliance payload selected On new devices, I install the Company Portal app from Self Service first, then once installed, Install the Register device with AAD pol

I'm setting up a kiosk Mac with Mojave installed and need to remove the prompt to require a password after the screen saver begins. I would like to change the setting through a script so it doesn't have to be changed manually. I've tested a few scripts I found online but they didn't change the settings. Is anybody able to advice how to do through a script or terminal command.

Hi all,Is it possible to configure a focus for an ios device via jamf pro? I want to set a work focus to show and hide work apps.If it is possible, how does it work?Thanks and kind regards!Paul

I have been running into a couple instances where a user updates their password (Google), logs in on JAMF connect and their local account gets locked.I have run the unlock command on their account, but when they reboot, it gets locked out again.Is there a workaround that I an do so I can get my user back into their laptop? Our workforce is all remote so I don't have the luxury of getting my hands on the laptop.

When you use the erase-install package and I'm using it so the message is the full screen. When the full screen is used, does it stay up until the device restarts? I'm trying it in test mode, but the full screen only stays up for 30 sec and it goes back to the desktop. Could that be because I'm testing it? One of our issues is, when we have users kick it off using the --depnotify, they see the prompts and after the last one, some have been restarting it even though we've told them let it sit. Below is what I was testing./Library/Management/erase-install/erase-install.sh --reinstall --pkg --version=12.6.2 --min-drive-space=35 --current-user --fs --cleanup-after-use --test-run

I'm upgrading custom PDF options in both the root library and user library and need a way to delete the existing files I've come across a script working till it tries to use the user$ variable in the file path. Trying to figure out what I'm doing wrong or if there is a better way to do this. Here is the script: #!/bin/bash# Get a list of users, filtering out service accounts, root, daemon, and nobody...#users=$(dscl . list /Users | grep -v -e '_' -e 'root' -e 'daemon' -e 'nobody')# Loop through the list of users.for user in [$users]; do# Put the path to the directory in a variable.# The quotes escape the spaces.#[ $dir= ]"/Users/$user/Library/Application\\ Support/Adobe/Adobe\\ PDF/Settings"# For each $user, delete the directory if it exists.if [ -d "$dir" ]; thenrm -rf "$dir"fidone  

I am trying to add a file to all of our Macs in our school system and then use JamfHelper to notify our staff that it is time to update the OS. I have the Script to run working but I would like to add our School Picture.I have tried using Composer by creating a .pkg as well as a .dmg and using the FEU option. None have worked so far.I'm trying to place the file in /Library/Application Support/JamfWhen the Policy runs I get the following error when using the .pkg:Installation failed. The installer reported: installer: Package name is XXXX XXXinstaller: Installing at base path / installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An unexpected error occurred while moving files to the final destination.)When I run the .dmg, the Policy runs but does not add the picture.Is there a location I can copy a .png file that all users would get it installed so I can match it up to our JamfHelper S

How do I remove pre-loaded apps from an iPad? Our iPads come pre-loaded with Pages, Keynote etc which we will not be using. Is there a way to remove them using the JSS?

Hi all. I am considering bringing up a way to better integrate Macs into our management system and wanted to check here to see if anybody had input. Currently we are using Automate and ScreenConnect for our clients as they primarily use Windows machines. However, there is a growing number of Macs entering the environment and it's not a shocker to say that Automate and SC are garbage with support and integration on macOS. I was wondering if having JAMF setup on the Mac side of things would work well in tandem with Automate. Or can it only be one or the other. Thanks.

Greetings, Looking for a current list of native macOS Ventura application bundle names. Is this list available and regularly updated?Thank you,JD

I used the force app update option to update a specific app. It worked for a few but not on all of them when I checked this morning. On most that didn’t get the update there is nothing in the completed, pending or failed commands about the app update. One one there is a message on the apps tab of the inventory that says “UpdateRejected” Any suggestions on why the force update didn’t go through?

I am new here and I just  signed up with Apple Business Manager without ever having a VPP/DEP. I'm not finding a way from within Jamf Now to connect ABM with Jamf Now, has anyone figured that out yet? MyInsite

Hello everyone, I am new in Jamf and before asking for the free trial I would like to make some questions here with the hope someone will help. I will work soon in a company where 70% of the users have an Apple laptop and the 30% Windows 10. The company is new and currently, they didn’t implement an MDM solution like Intune, AD or AAD to manage user account and device. I would like to understand if using Jamf as an Apple MDM solution could allow me to manage user account such as creating a user account and pushing it remotely to the machine. Please, any help and advice will be appreciated.Thank you.

Hi,I'm running single-app mode on our iPads; using them as a display.  Occasionally, the iPad loses internet connection and then show the error message "Error: The Internet Connection Appears to be Offline".  I've disabled the touch screen so users are unable to clear this message until I disable single-app mode, clear the message, then re-enable single-app mode. Can I add a configuration payload that blocks this error message?  Or, is there a way to automatically clear it?

Is there a process for downloading or copying all scripts that are stored in the JSS? I am creating a new JSS from scratch to be used for testing. Is there a documented way of downloading all of the scripts from a JSS and then importing to another JSS? Also, I would like to backup just the scripts on a regular basis outside of the typical JSS database backup.

I created a policy which executes the following command   '/Applications/Install macOS Monterey.app/Contents/Resources/startosinstall' --agreetolicense --nointeraction --forcequitapps  via the Files and Processes --> Execute Command field on Macs which are capable of Monterey and do have the installer downloaded.Although the command is correct AND the Macs did the upgrade the logged result of the command is:  /bin/sh: /Applications/Install macOS Monterey.app/Contents/Resources/startosinstall: No such file or directory  Does anybody have an idea why?It is misleading that the log shows "No such file or directory" although the command is run properly.

I have been running into a couple instances where a user updates their password (Google), logs in on JAMF connect and their local account gets locked.I have run the unlock command on their account, but when they reboot, it gets locked out again.Is there a workaround that I an do so I can get my user back into their laptop? Our workforce is all remote so I don't have the luxury of getting my hands on the laptop.

I've found the new Jamf App Catalog works really well for installing apps and maintaining updates, but it seems like an oversight that there isn't an easy way to automatically add the app to the dock after installing it. I've had to work around this with smart groups checking for the app, but that inevitably comes with a time delay between check-ins.Could we please add the option to add a checkbox to the app deployment settings? Thanks!

Hi,One of our Jamf admins has performed an action "Add Users to a Site" and resulted in having every known user (almost 1100) to have two Sites. We have tried to clean this up, but noticed that we were not able to remove the incorrect Site. Now all users are assigned to two Sites, instead of one Site.When we select a random user, we can see two Site Names. We click Edit and the Remove. But nothing happens.How do we solve this?with regards,Roland

Greetings, friends! We have 52 AppleTVs deployed in our school. It looks like Jamf Pro stopped communicating with them on or about December 5th for most of them, and December 9th for one of them. The devices are functioning normally (i.e. teachers continue to AirPlay to the devices, and they are visible on the network).I'm wondering if anyone has (a) seen this happen, and (b) knows how to get them communicating with Jamf Pro again. 

I am currently testing Crowdstrike to be deployed to our Macs in our environment and running into an oddity.  I have the config profiles created (one for Apple Silicon, one for Intel) and once applied to a computer, I get a weird network issue.  Hopefully I can explain this clearly.  I have Jamf open in a Safari tab apply the config profile to my same computer, verify it completes by opening Log.  I then open a second tab and attempt to open any website and it never will load the page (at least in a reasonable amount of time) but generates no error.  The tab that Jamf is open in works for the Jamf console, but you can't navigate to any other website.I can either restart the computer or kill my network connection (in this case wifi) and it resolves the network issue.  I am still WFH so I can't test a wired connection.  I see no documentation that indicates this config profile needs a reboot.As of today, we only run Crowdstrike on our Windows Servers an

Hello,Question on the consequences of deleting a computer object in Jamf Pro, how will that affect Management commands sent to that computer? Context: For a missing macbook, I have sent a wipe command so that next time the macbook is connected to the internet again, it will erase sensitive data.In addition, to clean up our Jamf inventory, I want to delete the computer entry so it avoids un-needed. I'm wondering if I delete the computer object, it will cancel those commands. Currently they are pending when I check their status.Thanks 

Hello everyone, My company is transitioning from Malwarebytes to Jamf Protect by (hopefully) the end of the month. We need to uninstall the Malwarebytes endpoints from employees' machines but we're running into some issues. The Malwarebytes Nebula console allows us to delete endpoints and remove them from computers, but the user is prompted to enter admin credentials. Due to company policy, no computer has admin privileges. My question is if there is a way to either remove the Malwarebytes endpoint without needing admin credentials, enter admin credentials remotely, or some other solution that I haven't thought of. I did find this article but it seems that the type of Malwarebytes endpoint we have does not have these files in users' computers so the script doesn't work.The users do have the option to make themselves admin temporarily but I want to make this as zero-touch as possible since people can't be trusted to do this properly. It's very likely they'll cancel out of the

So i've been searching everywhere for a simplified answer (and maybe i did find it but am too dumb to realize) but does Nudge play nice with the Delay Major Update restriction payload? Basically what I am wondering is this: I have the major update delay set to 90 days.  This means Ventura will be allowed to be updated on Jan 22nd.I have Nudge setting the minimum required OS as 12.6.2. In a perfect world this means Nudge would upgrade any devices below 12.6.2 to that version and not anything newer.  I was reading however that the restriction payload simply hides the option to update.  Does this mean Nudge would override the restriction and simply update any devices to the newest OS?  I ask this because I saw a device go from 12.5 to 13.1 today.  I wasn't sure if that was from Nudge overriding or if it was due to the "feature" for devices running 12.3 to 12.6.1 which offers a different path for upgrading (https://support.apple.com/en-us/HT213471)&n