I noticed that our macOS Monterey app still shows an older version of the app (latest is 12.6.1 but shows 12.6). Is there a way to refresh it so it can grab the latest version or is this normal for macOS updates? All other apps are up to date. I don't want users updating to an outdated version only to have to update it again.

We just ran into a problem where a users adobe suite updated from 2020 to 2023 and broke all their plugins.  I tried our old 2020 install package we had initially deployed with and they wouldn't install.  I went to the adobe admin site and they only allow n-1.  I reached out to their support and was told basically current and one behind is it.I want to make sure that we get the updates turned off before it affects too many people, but I can't find a script/config profile to disable those auto-updates.  Does anybody have a manageable way to do this? 

An iPad was returned to me that was long considered lost.  It was gone so long that it was deleted out of jamf. The iPad however, still has the mdm profile installed along with all of the restrictions that we push out to our student iPad. This means I cannot wipe the iPad from the iPad itself to re-enroll.   So I plug it into my computer and try to wipe it via apple configurator 2. A lock icon appears when it's plugged in and will not allow me to wipe from configurator either. I then try and boot the iPad to it's "restore" mode and try and restore the iPad via configurator. It spits out an error there as well.  If I had to guess I am unable to do anything because of a restriction that is still sitting on the iPad from when it was enrolled, but being that it is no longer enrolled I have no way of removing the restrictions if I can't wipe it.  Am I screwed?

Good Morning, Reaching out to the Jamf community for some clarity as i can't seem to see anything online. Has something changed in Jamf 10.42 or a recent version that may cause what i'm seeing in this screenshot below? I can't edit  the version manually or edit when Jamf will look for new ones automatically, am i missing something simple or is this no longer possible? 

Hi All, I've had a bit of a dig around the internet and can't seem to find anything on this. I am aware of an App Configuration to allow teachers automatically on an iOS device. Is there a way to achieve the same thing with the app on MacOS (Jamf Pro)?

Hello Everyone , I have created package for Burp Suite to install on systems automatically.Post installation when I try to open the application then I get prompt to accept Terms and Conditions, thereafter getting License activation prompt to enter the License key .It would be really helpful if someone has already installed the application and there might be some way we can skip this two prompts for end user by directly accepting the terms and conditions prompt and activate the license key from backend as soon as the application is installed on the system .Since I'm new to this application ,any help will be really appreciated !! 

Hi All, I am trying to uninstall app using jamf pro.However, when i tried to select uninstall from the action menu - i dont see uninstall option. https://docs.jamf.com/10.24.1/jamf-pro/administrator-guide/Uninstalling_Packages.html#:~:text=Select%20the%20Packages%20payload%20and,the%20settings%20for%20the%20package. Am i missing something here? 

Wondering if there is a way to for a chrome extension to always be on, even when a user opens an incognito tab? I see posts about how to enforce an extension to always be installed and not be able to uninstall, but the way around that is to just open an incognito tab. 

i enrolled my iPad into jamf, for my company. the enrollment of the iPad, was successful. i was able to see the device in jamf. And the MDM profile was successfully installed. however no prerequisite, application was installed on the iPad. would it be possible, if i installed the self service app from the app store. And would self service, contain all my company approve apps. 

Hi everyone, I'd like to ban users from disabling chrome/safari specific extension (McAfee Endpoint Security Web Control). Any idea for the config to setup in jamf ? Should I rebuild Chrome bundle or just push a policy ?

Hi Folks,New to JAMF Pro. I'm going through the steps to connect JAMF to Apple Business manager. I was able to create the MDM on Apple Business Manager and download the token. When I upload the token, I get an error "Problem Contacting Apple Services".Any suggestions on how to resolve?

Hi All,I've been trying to setup Tableau Desktop to install on our managed Macs.  I'm very new to setting up packages to deploy but have had success with other installs.  This one just does not want to install.  Has anyone had success with getting this setup and would like to provide how they did it?

Hey All!Management has requested that I:*Make a VPP app scoped to all iPads (more probably in the future)*Make that app available in Self-Service (not forced deployed)*Make that app Locked (limitations tab)  to a particular LDAP group so that the app only shows up in self service if your login is a member of that group We have many policies scoped in Self-Service this way to MacOS devices, and have no issues. When we are trying to do it this way with VPP apps, it seems to break distribution of said app. It keeps putting up a message that says: "Pending - All licenses are in use or the license is not assigned yet"Even though we have made plenty of app licenses available and it shows there are still plenty available in JAMF. My current theory is maybe because we don't use managed apple ID's and it's having trouble getting that info from Apple?  I'm just wondering if anyone else has had this problem or has a fix for this. 

I'm having a weird issue since Monday. It's affecting some, but not all computers. When a user opens up Self Service and goes to click "Install" on any application or printer I have made available, it appears to run, but never installs.  The button then shows "Reinstall".  In History, it shows that it "ran", but then upon refreshing Self Service, it disappears from History and the button label returns to "Install".  The Policy never executes properly and any Printer or Application trying to be installed never does. The computer is still communicating with JAMF and shows Check-In and Inventory Update time stamps.  Other Triggers (Check-in, Startup, Enrollment) all seem to work properly.This is affecting MacBook Airs and Pros 2019, 2020, 2021, and 2022 (so Intel & M1).  I have had a couple (about 4) MBAirs and Pros that are able to install correctly.I have been able to Install correctly on the 3 iMacs I've tried (2018, 2019 Intels and 2022 M1).All c

Hey guys, I have 5 macs in a remote site in India which needed to be added to Jamf without re-imaging them. How would one go about adding these macs in Jamf? Can I simply enroll them and run policies on them? Do I have to image them? 

I've noticed since the 10.34 update was applied to our cloud instance last weekend, the back button no longer works consistently. 2 out of 10 times it will actually take me back. It doesn't matter what section I'm in (Policies, Profiles, Scripts, Searches...). I'm using Safari in BigSur and I've purged my cache numerous times with no real luck. Has anyone else noticed this?

I'm using the cloud-hosted version of Jamf Pro. Often (or always?), the page title shown in my browser's tab or window title ends with an asterisk *. Today the title ends with two asterisks **: It doesn't matter what page/part of Jamf Pro I'm using, all the page titles have the asterisks appended. What does this mean? Is there some sort of alert I'm supposed to be checking on?Thanks for any enlightenment! 

My company has several application programmers and about a dozen content producer that use Unity3D for designing iOS application and content for those applications. This means that they need to have the Unity IDE installed and maintained on their systems. My users don't have admin access, and Unity puts out patches weekly that have to be deployed. More annoying is their update requires you download a download agent every week and select which modules you want, and it does a fresh install every time. Has anyone found a way to manage this through scripts or self service? I have been unable to figure anything out besides downloading and installing it every week onto a VM and using Composer to make a new package. This is very time consuming though.

Automate the inspection of signed Configuration ProfilesBackgroundA manual, step-by-step process of using Terminal to make a timestamped, unsigned copy of a Configuration Profile was detailed as part of previous Sophos-specific post.A new post introduces the uscp function which automates the inspection of signed Configuration Profiles:The original, signed Configuration Profile’s signature “subjects” and modification date are displayedA timestamped backup of the original, signed Configuration Profile is created and its signature removedThe unsigned backup Configuration Profile is formatted for readability and is opened in Visual Studio CodeContinue reading …

Does anyone know where to find an extension attribute or smart group that will let me know which computers in inventory are Big Sur compatible?

Hi,Please I need some assistance, I have had this issue for a while now.I have 2 policies running a scriptthe 1st policy modifies a plist via the script and 2nd policy downloads and installs a package using curl and they both have the same issue.This is the error I'm gettingError from policy 1Script result: /Library/Application Support/JAMF/tmp/New Follow Print Plist: line 4: -u: command not found/Library/Application Support/JAMF/tmp/New Follow Print Plist: line 7: /Users/patsnous/Library/Application\\ Support/hcpclient/hcpclient.plist: No such file or directory 2022-03-07 08:37:41.105 defaults[61211:847827] Domain /Users/user/Library/Application\\ Support/hcpclient/hcpclient.plist does not existError from policy 2curl: (23) Failed writing body (0 != 1388) tar: Error opening archive: Failed to open 'elastic-agent-7.16.3-darwin-x86_64.tar.gz' /Library/Application Support/JAMF/tmp/Elastic Agent: line 11: cd: elastic-agent-7.16.3-darwin-x86_64: No such file or directory /Library/Applicati

Hello Admins, Anyone run through the instance of needing to uninstall Crashplan Pro? Can you simply use the JSS uninstall after indexing the .pkg ... or do you attempt to use their built in uninstaller, as per their instructions below? Advice welcome and asked for. Open the Finder.Press Command-Shift-GA dialog box appears: Go to the folder.Paste this text into the dialog box:Installed for everyone: /Library/Application Support/CrashPlan/Uninstall.appInstalled per user: ~/Library/Application Support/CrashPlan/Uninstall.appClick Go.Double-click Uninstall.Follow the prompts to complete the uninstall process. <---- PROBLEMATIC IF TRYING TO BE AUTOMATED WHICH I AMRemove the following directory from your system:Installed for everyone: /Library/Application Support/CrashPlanInstalled per user: ~/Library/Application Support/CrashPlan​

Mi Gente!!!I don't know where to post this as it's not a JAMF Product issue. However I wanted to share this with the community. Ever since I've I've upgraded to macOS Ventura. My  Wireless Touch ID KB does not work at all. Touch D won't work at log-in or with 1Password as well. I thought his was strange so I N&P™ [starosinstall] and got the same results.Now if I connect the  KB to my mac(hine) [USB], guess what. It works as advertised! It defeats the entire purpose of the  KB being wireless. Especially since I run my mac(hine) closed to get desk space back.If I go back to macOS Monty [12.6 or 12.6.1] the Touch ID functionally works as advertised. On log-in screen and with 1Password.So I have to ask, as anyone else run into this as well? If so hit me up.+ Gracias 

Trying to install/update Webroot through scripts in Jamf. We once had a script that worked very well but seems with Catalina no longer works even if it's updated with new links. This is the old script: #!/bin/sh #set -x #Set Keycode for Clients KEY=<Keygoeshere> #Proxy Settings host=X port=Y user=Z password=ZZ sleep 2 clear #Download WSA mac client cd /tmp; curl -O http://anywhere.webrootcloudav.com/zerol/wsamacsme.dmg echo Please wait while file is downloaded and mounted wait 15 #Mount the DMG file hdiutil attach -nobrowse /tmp/wsamacsme.dmg #copy app from dmg to applications sudo cp -R /Volumes/Webroot SecureAnywhere/Webroot SecureAnywhere.app /Applications/ wait 10 #run silent install if no proxy (If running a Proxy Hash out this command) sudo "/Applications/Webroot SecureAnywhere.app/Contents/MacOS/Webroot SecureAnywhere" install -keycode=$KEY -language=en -silent #If running a proxy unhash this command #sudo &#

FYI don't upgrade to mysql 8.0.30. There is a PI110425 for it. Jamf will not run.