Hi guys. I need to configure VPN via the macOS VP client. Each user has a unique VPN login, can anyone assist me with a script or something which will allow zero-touch config of a devices VPN details - user/password/shared secret etc. Never done this before, so any support you can offer is very much appreciated, thanks. Devices are DEP enrolled and in Jamf Pro.

Hello Is anyone doing ipad compliance everything is working great nearly.The self service process to register device in Entra.  - All goodThem been mark as compliant - All good.We are struggling with these keys which when pushed with an app should stop app protection from applying. But where still seeing the prompts for it. <!-- Intune MAM Integration -->      <key>IntuneMAMUPN</key>      <string>$EMAIL</string>Has anyone else come accross this? ThanksTom

Now that ASM (finally) has warranty information, what is the possibility that JAMF will be able to read that information and populate the Warranty fields in JAMF Pro?

Hi there,I'm not sure if this functionality exists for MacOS, but it does for Chromebooks, and it's pretty amazing, so we'd like to leverage it for our iMac labs at the very least, and if it works there maybe go org-wide with it. The problem is I'm not sure what method to attack this problem with.Currently our iMacs (like the rest of our Apple computers) are AD bound. Users log in with a mobile account, and use Enterprise Connect for password management.I know that Macs support Kerb/SSO authentication, and also that Google's SecureLDAP can work for macOS as well, but what I really want is for the login screen to show me a Classlink login page so users can sign in with a QR code badge.Since our Google accounts use Classlink as their IDP and show the splash page when you try to log into them via web browser, I started going down the rabbit hole of getting a test machine bound to Google Secure LDAP, thinking it might spawn a splash page for Classlink login. But now I'm realizing that mech

We've had an issue twice in the last 2 months, where our wifi configuration profile that installs our certs fails to install. We get the following error "Install Configuration Profile Prod Wi-Fi Unable to decrypt encrypted profile" when desktop enrolls a mac. Everything else installs correctly with no issues. When we originally had this issue back in August, we had to add the new jamf IP's to the firewall and it that fixed it. We worked with out networking guys yeserday and they couldn't see anythin. The issue only last a day and it goes back to working.  It broke on 11/19 9:30a and started working on 11/20 6a. Very weird issue. I opened a ticket with jamf.

Hi,we are using the erase-install tool from github to upgrade our Macs (I guess the Jamf mass action feature is still not working proper?) and facing the issue, that the pop up to enter the local mac user credentials are in another keyboard layout than the system has. I could not find anything on github or here where this was discussed. Any ideas?  Thanks already

Hi Everyone I'm getting "Locate Hardware Information" stuck on one macbook air M4 laptop whilst tring to execute sudo jamf recon, i followed the steps and instructions found on https://community.jamf.com/t5/jamf-pro/jamf-recon-stalls-at-locate-hardware-information/td-p/315285 and https://community.jamf.com/t5/jamf-pro/recon-hangs-on-locating-hardware-information/m-p/284704 but when we execute the "sudo launchctl kickstart -k system/com.apple.softwareupdated" it fails with the error "Could not kickstart service "com.apple.softwareupdated": 150: Operation not permitted while System Integrity Protection is engaged". We then tried deleting the /Library/Preferences/com.apple.SoftwareUpdate.plist configuration file and restarting but that didnt work either. Anyone else have the same problem and or know how to resolve this?OS: 15.4 but this also happening on 15.3.2 as wellJamf Pro: 11.15.2

Hello Jamf Community, I'm currently experiencing an issue with Jamf Remote Assist — I haven't been able to successfully connect to any Mac devices for the past two weeks. Each attempt either times out or fails with no clear error message. I've tried the following so far: Confirmed that Remote Assist is enabled in Settings. Restarted Jamf Daemon and the local Jamf app on the affected Mac. Verified network/firewall configurations (no changes recently). Tested on both Intel and Apple Silicon Macs with the same result. Has anyone else encountered similar issues recently?Is there any known workaround or reliable fix that could help restore functionality? Any suggestions or guidance would be much appreciated. Thanks in advance!

I'm trying to setup a Custom Menubar Icon for Jamf Connect by following the instructions here:https://learn.jamf.com/bundle/jamf-connect-documentation-current/page/Menu_Bar_App_Preferences.htmlI created a 16x16 png file and saved it as /user/local/icon.png Then I added these lines to the Profile, <key>MenubarIcon</key <string>/usr/local/icon.png</string> I quit Jamf Connect and when it relaunches, I just get a white square where the icon should be. The details of the image are not there. So it is trying to display it, but it just can't parse the file? When I click on About Jamf Connect, it also displays a small white square where the icon should be. I made sure the file had 755 permissions on it.  Is there a particular DPI or color pallet I need to set on the image? Is there something I'm missing?

  Love connecting with the community? Want more ways to get involved with Jamf? Come join your fellow customers in Jamf Heroes! Designed as a space for our most passionate customers to learn, engage and grow with each other, Jamf Heroes is a space exclusively for those who want a different type of experience with Jamf.     The Jamf Heroes program has helped me so much in my professional journey. I have made invaluable connections that have been encouraging, helpful, true geniuses behind keyboards (and away) and just downright delightful people to engage with. The community aspect of the Heroes program is like having that friend you don't see often, but when you see each other again, it is like no time has passed, they are always supportive and friendly. Through the Heroes program we are all able to share our knowledge, expertise, and good vibes with each other in a way I have not seen with any other tech system we utilize creating a truly unique experience that provides

Hi everyone,I’ve recently started working in an environment using Okta for authentication with Jamf Connect deployed, and we also use Self Service+. At this moment we haven’t approved macOS 26.1 for all users yet, but a few people upgraded on their own and experienced the issue described in the Jamf Connect release notes:[PI143263, PI144134] Fixed:Jamf Connect presents a one-time prompt on computers running macOS Tahoe 26.1 beta, both on the login window and on the desktop:“Self Service+ wants to use your confidential information stored in “Jamf Connect” in your keychain.”Source: https://learn.jamf.com/en-US/bundle/jamf-connect-release-notes/page/Jamf_Connect_macOS_Release_Notes.htmlWhile investigating, I found that the affected users were not running the latest version of Jamf Connect, even though Jamf Connect is deployed through Mac Apps.Then I checked my own device and noticed the following versions installed:JamfConnect:MenubarVersion: 2.45.1Build: 7204****************************J

Hello,we applied a FileVault policy, and it worked on every MacBook except one. We’re not receiving the FileVault key from that device, and the user keeps getting the policy pushed repeatedly.I also made the policy available in Self Service, but even from there it doesn’t work.What could be causing this issue?

Hi there, I cant find any documentation on this but is there any possibility of hosting documentation/videos in custom categories in self service? Other than having to script a download of documentation to home screen. 

When binding Macs to our domain we will import a computer cert so that the users Mac will be able to connect to our VPN and enterprise connect (can't do so without this cert). I have a user who is having this cert get auto removed from keychain and thus making him unable to connect to internal resources when working remotely. The cert that we import comes from our CA and is verified upon being imported.My question is, is there a way I can look and see how/why this cert was removed?

Performing a phased rollout of JamfConnect 3.5 and SelfService+ Don’t want to make SelfService+ the default but I do want to uninstall SelfService Classic to avoid confusion for the end user..  What is the best way to do this?

With quality-of-life improvements for both end-users and Mac Admins alike, version 1.4.0 is what version 1.0.0 should have been from the start A fresh update to Mac Admins’ new favorite, MDM-agnostic, “set-it-and-forget-it” end-user messaging for Apple’s Declarative Device Management-enforced macOS update deadlineshttps://snelson.us/ddm 

Update as of 4:25 PM CST on December 18, 2025: Apple released iOS/iPadOS 26.2 on December 12, 2025. Our engineering team has tested and confirmed that the connectivity loss issue described below is now resolved in this version of the operating system. It should now be safe to update to iOS/iPad 26.2.However, our recommendation remains unchanged: do not hide Jamf Trust, as doing so may still lead to issues with content filtering and Zero Trust Network Access (ZTNA) not being applied properly. Before deploying widely, we recommend testing iOS/iPad 26.2 in your environment to ensure compatibility with your specific configurations and workflows.With the release of iOS/iPadOS 26.2, we have also re-enabled out-of-date notifications for devices running iOS/iPadOS 26.0 and 26.0.1.  We previously reported three issues affecting devices running iOS/iPadOS 26.1:  Jamf Trust App configured with ODCF in Hidden-App Mode Results in Connectivity Loss  Update Process of Jamf Trust App Configured with

Good morning JAMF NATION Usersrecently when i enolled machines and dep is ran instead of the user logging in with their SSO account they are met with create a local log in account setup page, this has started once we went to tahoe is there a fix for this

We are a Jamf partner company based in far east asia country.We are currently working on a project to build a Jamf Pro On-Premise environment.The deployment is being configured in an AWS environment, using an ALB for redundancy and failover, and Aurora RDS MySQL as the database.During the setup, we have realized that receiving technical support for On-Premise environments from Jamf’s engineering group is extremely difficult.and in Jamf CS response, It also appears that Jamf expects the database user to be granted full privileges by default. From a security perspective, however as we knews well, there may be cases where restricting certain permissions is necessary…Because the quality of engineering support from the Jamf vendor is not satisfy, our satisfaction with collaborating as a partner is also not very high.in present. In this project, the customer and our partner company are testing every issue on our own and resolving them step by step as we move forward.Although I am writing thi

 In addition to an issue we previously reported in which "hiding" Jamf Trust results in broken device connectivity due to ODCF, we have identified two related issues. We are working directly with Apple to investigate and validate potential recovery scenarios. 1. Jamf Trust App Updates May Cause Connectivity Loss An intermittent issue may cause the Jamf Trust app update to hang and result in a loss of internet connectivity.  Conditions to trigger the issue (all must apply):  Device is running iOS 26.1 and is configured with ODCF vectoring.  The Jamf Trust app is being updated.  The device is on an unstable or poor network connection (though this may not always be required).   Outcome:   The app installation process hangs indefinitely  The device loses internet connectivity, which is not restored even after a reboot  Note: This issue occurs intermittently. In most cases, the update succeeds even when all conditions are met.   2. Zero Trust Network Access (ZTNA) Functionality Is Also

I’ve created a banner under the self service branding options (and based it on the recommended size that is suggested). The banner looks great however I have noticed that depending on my screen size the banner can stretch infinitely into being ridiculously huge. It doesn’t constrain itself to the maximum proportions. To replicate the issue, all you need to do is manually resize the self service plus window. I auto push self service plus to my mac endpoints and it looks like I’m currently on Self Service+ Version: 2.4.1 (2.4.9250708.2). From a design point of view I do not feel that is a positive user experience. Is this just a me problem?

We have discovered a compatibility issue between iOS or iPadOS 26.1 and Jamf Trust or other On-Device Content Filter (ODCF) tools when using hidden-app mode. This issue impacts internet connectivity for devices that meet the following conditions:  Running iOS 26.1 or iPadOS 26.1  Jamf Trust (or alternative ODCF app) deployed in a "hidden" state  The device is restarted  This can also occur when using Kiosk Mode, App Usage configurations, Allowed Content Rating, or Screentime restrictions. Recovery from this state requires a full device wipe and reinstall. If you are currently on iOS or iPadOS 26.0 or earlier, we recommend that you do not upgrade to iOS or iPadOS 26.1 until this issue is resolved. If you do plan to upgrade to iOS or iPadOS 26.1, we recommend the following actions to ensure that Jamf Trust is accessible and visible on all devices it is installed on:  Remove App Usage configurations that hide Jamf Trust  Disable Kiosk Mode  Do not apply Screentime controls or Allowed

Hello, We are in the process of setting up Microsoft Defender for Endpoint on our Mac devices using Jamf PRO. We have been successful in doing so using the documentation provided by Microsoft. However, we are running into a few issues. We are unable to get the 'Valid User' and 'Configuration Status' to populate. See pictures attached.  

We got a student iPad which has an unusual behaviour.The user chooses an app from the student app to install it. After the installation I saw that the app disappears directly. It’s not hidden. It’s deinstalled. In Jamf it shows the App is installed.Any idea what causes this?

Hello everyoneOne of our users is having strange wifi problems with his Mac M1 Max after device enrollment:In phases the wifi connection randomly disconnects and reconnects several times in second intervals. The problem doesn't just appear with one specific network, but it appears with other networks too.We have tried some of the standard processes, such as resetting PRAM, deleting wifi setting files etc. and finally reinstalled the Mac. After reinstalling and new enrollment, the problems were back. We suspected a hardware defect, but the repair center could not detect any hardware defect.The user then used his Mac for 9 days without enrollment. During this time, the problem did not appear. Now the device has been enrolled again and the problems have reappeared immediately after the installation. There seems to be a conflict in connection with our enrollment.We manage around 200 Macs with an M1 X chip and none of the others have these problems.The user has given us the affected device