In addition to an issue we previously reported in which "hiding" Jamf Trust results in broken device connectivity due to ODCF, we have identified two related issues. We are working directly with Apple to investigate and validate potential recovery scenarios.
1. Jamf Trust App Updates May Cause Connectivity Loss
An intermittent issue may cause the Jamf Trust app update to hang and result in a loss of internet connectivity.
Conditions to trigger the issue (all must apply):
Outcome:
2. Zero Trust Network Access (ZTNA) Functionality Is Also Affected by “Hiding” Jamf
The original “hiding” issue also impacts devices configured for ZTNA.
Conditions to trigger the issue (all must apply):
Outcome:
Note: The behavior can be inconsistent. In some instances, the VPN disconnects immediately when Jamf Trust is hidden and reconnects when it is unhidden.
For additional questions and needs, please log in to Jamf Account with your Jamf ID and click Contact Support in the upper right-hand corner to get help. To reference the original issue that was discovered, see this this announcement.
