Jamf Connect Notify: Errors when installing packages

[rossmclaren]

Hello everyone!

I wanted to see if anyone else has suffered with the issues I am seeing when utilising Jamf Connect and the Notify mechanism.

It's set up to install our core software set immediately after a ADE Pre-Stage install of JCL and first user login, but after successfully completing the first 6 or 7 policies, I get the following errors

Thu Jun 11 15:04:17 UK-ML-C02C86LUMD6R jamf[1248]: Executing Policy 7. Install Bomgar JumpClient Thu Jun 11 15:04:19 UK-ML-C02C86LUMD6R jamf[1248]: Verifying package integrity... Thu Jun 11 15:04:19 UK-ML-C02C86LUMD6R jamf[1248]: Installing Bomgar JumpCloud... Thu Jun 11 15:04:20 UK-ML-C02C86LUMD6R jamf[1248]: Successfully installed Bomgar JumpCloud. Thu M06 11 15:05:45 UK-ML-C02C86LUMD6R jamf[1480]: Error Domain=com.jamf.jamfsecurity.error Code=-50 "unlockWithPassword:error: : One or more parameters passed to a function were not valid." UserInfo={NSLocalizedDescription=unlockWithPassword:error: : One or more parameters passed to a function were not valid.} Thu M06 11 15:05:45 UK-ML-C02C86LUMD6R jamf[1480]: Checking for policies triggered by "installVerify"... Thu M06 11 15:05:46 UK-ML-C02C86LUMD6R jamf[1480]: Error Domain=com.jamf.jamfsecurity.error Code=-50 "unlockWithPassword:error: : One or more parameters passed to a function were not valid." UserInfo={NSLocalizedDescription=unlockWithPassword:error: : One or more parameters passed to a function were not valid.} Thu M06 11 15:05:46 UK-ML-C02C86LUMD6R jamf[1480]: Could not connect to the JSS. Looking for cached policies...

This causes the process to go back to the Jamf Connect Login window for the user to login, and essentially restarts the process part way through and displays the Notify mechanism at multiple points of the install.

I've tried using my Google-fu on the error code of "unlockWithPassword:error" , but alas I cannot seem to strike gold for a resolution.

This is happening on both 10.15 and 10.14 virtual machines I'm using, as well as a MBA on 10.15.

Has anyone else seen/suffered this at all?

[_andrea]

same here!

[junjishimazaki]

Hi @rossmclaren , since it's failing to execute a policy after installing Bomgar. Is that policy passing a parameter value? What does that policy that's failing supposed to do?

[tcam]

I'm seeing a similar erorr

Error Domain=com.jamf.jamfsecurity.error Code=-50 "unlockWithPassword:error: : One or more parameters passed to a function were not valid." UserInfo={NSLocalizedDescription=unlockWithPassword:error: : One or more parameters passed to a function were not valid.}

Cloud hosted by JAMF, non custom instance.

Found a previous refrence to this error mesasge where some one suggested this could be related to PI-002269.