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10000 Topics
daniabenj
daniabenjVisitor
asked in General Discussions
My iPhone 16 locked to a carrier can I get it unlocked?

I just found myself in a really stressful situation. I’ve been transferred abroad for work and need to travel urgently, but my iPhone is locked to a carrier. Since it’s tied to that network, I can’t use a local SIM when I move, and unfortunately, I’m not able to request an official unlock from the carrier.This is turning into a big problem because I’ll need my phone right away for work and communication once I arrive.Has anyone been in a similar situation? Any suggestion will be appreciated :( 

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daniabenj
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jacbglaNew Contributor
asked in General Discussions
Jamf Connect and SSO with Cyberark

Hi We are just adding Jamf Connect using Cyberark; we are getting the following issue once the user has logged into the SSO client its double asking for the local password, would like to remove this.  We have the setting set in the xml    <key>OIDCUsePassthroughAuth</key>    <true/> Does anyone have any other suggestions we can try? thanks.   

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amorrisuk
amorrisukNew Contributor
asked in General Discussions
Office 365 Tenant Migration - Reconfigure Office Suite

We are currently moving Microsoft 365 Tenants as part of a merger, which means one half of the new business needs the Microsoft 365 Apps to move to the new tenant. These devices are AD Joined but not Azure AD Joined. Has anyone come across a way to do this without resorting to deleting key chains, and asking users to reconfigure the Apps. Thanks

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jamesstuart78
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tcandelaContributor
asked in General Discussions
Where is the PaperCut client app?

I am trying to make a smart group to see what computers have the PaperCut Client installed but i don’t see anything in the /Applications/PaperCut Print Deploy Client/ directory that i can select as the .app in the smart group. What can I use create this smart group?   

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ktrojano
john_sherrod
john_sherrodValued Contributor
asked in General Discussions
Extension Attribute: OneDrive Folder Redirection

We’ve never fully standardized on having everyone in our org sync their Desktop and Documents folders to their OneDrive, and I’ve been working on getting that done recently. First step: create an extension attribute that shows the OneDrive redirection status on each Mac so I could build some smart groups.I kept it simple and just had it look to see whether the user’s Desktop and Documents folders were in their default locations, or if they had OneDrive in the file path of their locations. If it’s the former, it displays “Disabled.” If it’s the latter, it displays “Enabled.” If only one of the two folders are synced to OneDrive, it displays “Partial.”Just wanted to share in case this was useful for anyone else!#!/bin/bash# Extension Attribute to check if Desktop and Documents are syncing with OneDrive (KFM)# Author: John William Sherrod jwsherrod@mac.com# Version 1.0, Date: 08-28-2025# Get the currently logged-in user:loggedInUser=$(scutil <<< "show State:/Users/ConsoleUser" |

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john_sherrod
cmayo
cmayoContributor
asked in General Discussions
Unable to rename laptop (Macbook Air) using a script on Policy on Jamf Pro

Hi All,    Our District is aiming to use Macbook Air for our next laptop refresh. We have Jamf Pro and on our way to get a subscription on Jamf Connect. Anyhow, when I created a script under Policies, the name is not changing. The naming convention that I wanted to use for all the M1's should be M1-"Serial Number". The script that I've created is below;#!/bin/bash$ sudo jamf setComputerName -name $M1-$serialNumberscutil --set ComputerName $M1-$serialNumberscutil --set LocalHostName $M1-$serialNumberscutil --set HostName $M1-$serialNumberexit Please help?Thank you and have a great one!Sincerely,Cesar

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sharriston
dhyeya
dhyeyaVisitor
asked in General Discussions
Running a script via jamf recon and automated runs have different results

Seems like the root path of when the script is run automatically is different.I have changed the path resolution to this now - currentUser=$(stat -f%Su /dev/console) userHome=$(dscl . -read /Users/$currentUser NFSHomeDirectory | awk '{print $2}') Will this solve my issue since i am looking up for some specific files in each computer?I am trying to confirm if it works on automated runs since it does on the manual ones (jamf recon) - but how do i trigger the policy for all computers using the jamf dashboard?

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sharriston
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ckuleszaContributor
asked in General Discussions
MS Defender Update

As some of you may know MS messed up the the last version of Defender and it does not let the install go forward because tamper protection is set to block. Usually it sets it to enable the install and then back on. Does anyone have an easy way to do this in Jamf. I am not great with scripting and the only way I see to do it is via a few policies.

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dletkeman
dletkemanJamf Heroes
asked in General Discussions
Failed to retrieve configuration on iPadOS v15.8.4

Heads up to my fellow Jamf community. We've been seeing iPadOS 15.8.4 iPads when reprovisioned can't be enrolled to Jamf School.  This may affect Jamf Pro too.  The exact error is "Failed to retrieve configuration".  I reached out to Jamf support and they said they have been getting reports of this from others and that this has been observed across different MDM providers.  Jamf reached out to Apple regarding this issue and this is exactly what they told me: Apple did get back to us just a bit ago, and they have identified the issue (they did not elaborate on what the issue was). The release is not ready yet though and at this time they couldn't give me an ETA on when that would release. For now I created an internal Jamf Product Issue so we can track customers and I have attached this case to that ticket (PI136109). Hopefully an update that fixes this issue will come out soon.  Jamf did say that they could reproduce my issue but had mixed results as one te

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Jeff Jordan
BGhilardi
BGhilardiJamf Heroes
asked in General Discussions
Automatic selection certificat

Hello, we have configured an 802.1X network profile with a scep profile that generates a machine certificate per computer. When connecting to the network we are forced to select the certificate. Isn't there a way to make the selection automatic? 

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BGhilardi
JennyGarland
JennyGarlandNew Contributor
asked in General Discussions
Certiport Compass Cloud

Anyone have a good way to deploy this? Yes, we know it isn't supported except for individual installs - but seriously, when you are a school district and have over 100 Mac Labs - you have to find a better way.  Need a little help on this one - we keep getting the Message: Secure Browser may be running from the original file download location.Any help on this one would be appreciated!

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Pendragon
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tahirContributor
asked in General Discussions
Allow Standard Users to change Date and Time on Sequoia

Previously, we deployed the following script to allow standard users to change the date and time without requiring admin credentials. However, this is no longer working on Sequoia devices. Can someone assist in enabling this functionality on Sequoia devices? #!/bin/bash # Allows any user to change the date and time on their Mac. /usr/bin/security authorizationdb write system.preferences.dateandtime.changetimezone allow /usr/bin/security authorizationdb write system.preferences.datetime authenticate-session-owner-or-admin exit 0;  

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mattjerome
jarrahf
jarrahfVisitor
asked in General Discussions
Apple TV WiFi Stuck in Single App Mode

Hey All,We’ve been using a fleet of WiFi Only Apple TV’s as digital signage in single apple mode, we changed the configuration profile, and this appears to have disconnected all of them, while keeping them stuck in single app mode. Is there a way out of this? Kind Regards,Jarrah

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thebrucecarter
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SKizaleContributor
asked in General Discussions
Device Compliance - Registration request error

Hello,I am having trouble setting up device compliance in Jamf Pro. I followed the instructions found here: https://learn.jamf.com/bundle/jamf-pro-documentation-current/page/Device_Compliance.html but when I got to the part where I was redirected to the Microsoft Intune webpage, nothing happened. The Microsoft login window appears; I enter my email address and am then brought back to Jamf Pro with a "Registration Request" error and another warning below that states it is "Establishing connection" with directions to "Open consent URL." I click on the open consent URL, get to the Microsft login window, enter my Azure email address, and am then brought back to the Jamf Pro screen with these same two messages. I have Azure GA rights and have tried two different browsers (Safari and Edge) with no success. Has anyone else come across this issue? I figured that I'd try here before submitting a ticket with Jamf.  Here is the error and warning messages Registr

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l0wry
mvu
mvuJamf Heroes
posted in General Discussions
Apple Event: ‘Awe dropping’

What to expect:• Apple will announce four new iPhones, including an ultra-thin model iPhone 17iPhone 17 AiriPhone 17 ProiPhone 17 Pro MaxApple Watch Series 11Apple Watch Ultra 3https://www.apple.com  

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thebrucecarter
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bharathmudirajNew Contributor
asked in General Discussions
Can we enable screensharing on specific app like Teams / Slack or Zoom

Can someone help me with a script or payload any option to enable screensharing on specific app like Teams / Slack or Zoom - Automatically from Jamf or Mosyle- we are using Mosyle for managing MAC'sNote: User: With out manually clicking on it.If yes, please help me with the same.

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rstallingsiii
rstallingsiiiNew Contributor
asked in General Discussions
Disable Mac address randomization script macOS 15.6 and above

We have a script to disable the macOS randomization, it’s been working prior to macOS 15.6.  Since  15.6 it has not worked, it also does not work on the beta of Tahoe.  The script would hard code the MAC randomization to OFF, and set the default for all new networks to “NOT SET” which then becomes “OFF”.Has anyone else experienced issues with MAC randomization on 15.6 or the Tahoe beta? 

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pete_c
gmihailo
gmihailoContributor
asked in General Discussions
Papercut with Windows Virtual Print Queues

For the life of me I simply cannot get our Windows Virtual Print queues with Papercut working on MacOS (currently for us 15.6.1).I get the dreaded ‘unable to connect to printer’ error.  and then its just stuck waiting. Here is what I’m doing.I set up the printer locally using the advanced tab and add it as smb://print.domain.local/printer-queuename I select the universal “Mac Printer” driver I downloaded from Fuji Xerox site (currently v 2.6).  I do a test print. It works. But only once. It never works again. If I now add a second printer queue using the same method it doesn’t work. if I then go and delete the initial printer I added and re-add the steps I cannot print again that also doesn’t work. I’ve also added the following script in the hopes that kerberos will play nice. No joy.lpstat -p | awk '{print $2}' | while read printer; do    echo "Setting Kerberos on ${printer}"    lpadmin -p "${printer}" -o auth-info-required=negotiatedone  Has anyone else experienced this? I am at a co

342
mickgrant
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JKlingContributor
asked in General Discussions
Getting rid if old users

Is there a way to get set up a search to show any user without a device (iPad) assigned to them?  I am trying to clean out our user database.

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ktrojano
peniti
penitiNew Contributor
asked in General Discussions
Integrating Customer Support Automation with Jamf Pro

Hello,We are evaluating ways to enhance our IT support workflows and are particularly interested in leveraging customer support automation software alongside Jamf Pro. Our goal is to streamline tasks such as ticket creation, device status updates, and end-user communication without compromising service quality.Has anyone successfully implemented such integrations within a Jamf-managed environment? What challenges did you encounter and what measurable benefits such as efficiency gains or improved user satisfaction did you observe?Any recommendations for best practices or compatible tools would be greatly appreciated.

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ktrojano
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jeanniesVisitor
asked in General Discussions
Unenroll iPads with expired certificates in Jamf Pro

I have several iPads that need unenrolled from our Jamf Pro MDM. Unfortunately, they have expired device identity certificates and recently expired signing certificates. Is there an efficient way to simply unenroll them? I’m a novice at this, so please ask me the necessary questions. 

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ktrojano
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maxwolfNew Contributor
asked in General Discussions
Can Safari web apps (Sonoma feature) be deployed to other Apple devices?

Hi,I'm trying to experiment with deploying Safari web apps to other devices for an IT environment.I can create a package of a Safari web app on my personal MacBook, and repeatedly deploy the package to my personal MacBook without issue. The Safari web apps are typically installed to ~/Applications, but I can install to the system /Applications folder, or even to a place like the user desktop, and it will work. The app will also work for different users on my personal MacBook.When I install the package to another computer, there is a pop up saying that says "You can't open the application because it may be damaged or incomplete."Are Safari web apps hard locked to a device, from something like associating the web app with hardware identifiers? Could changing the web app or an associated plist with the web app via a script resolve this issue, or do web apps have to be manually created per user? Or more importantly, does anyone know if Jamf will support creation of Safari web apps via Jamf

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spalmer
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ghsaberNew Contributor
asked in General Discussions
Airdrop no notification pops up

Hi all. AirDrop is enabled for use between our shared iPads. However, when transferring files, the iPads emit a beep, but no notification appears to accept the transfer. Do you have any insights into what might be causing this issue? The devices are running iPadOS 18.3.1.Thanks in advance for your help!

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ricosynth
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LessardrpContributor
asked in General Discussions
Send Blank Push Command to All Devices

Sometimes when an app or profile is scoped to devices, they get stuck in a pending status indefinitely, but a blank push command will "wake up" the process and it will complete. I'd like a way to send a blank push to all devices if a major profile or app gets deployed to speed up distribution.I can pull up a smart group of managed devices, go into the action menu and send commands to the group, but sending a blank push is not an option as a remote command using this method. And I'm not interested in doing it on an individual device basis from the management menu.Is there a way to send a blank push remote command to all devices or a group of devices?Thanks,Rob 

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JSKellerContributor
asked in General Discussions
NinjaOne Deployment in Jamf Pro

Hi all,Anyone have any skills with deploying NinjaOne to Macs through Jamf?I’m having some troubles deploying Ninja to my environment in Jamf pro. I’m deploying the pkg using a policy. I pulled the pkg direct from my Ninja admin site using their method of acquiring the necessary file. I’m also deploying a config file to allow the necessary streamer application to run in the background and quiet install (see screenshot for config.) Every time I deploy through Jamf, the NC Streamer file does not go to the device, and the device does not enter my Ninja console. When I manually install the same pkg without Jamf, the NC Streamer installs fine and the device is added as a local machine. I’m trying to figure out where I’m going wrong with my install and why this is isn’t working through Jamf. It’s just a simple PKG in a policy and a small config file.Please let me know if anyone has suggestions for me or if I need to provide more info.I have contacted NInja support already. They claim it’s a

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