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Posted on 02-02-2023 07:52 AM
Jamf connect installed on devices. Not binded to AD.
User changed their password on a windows device. When they go to a Mac and try to login, the message stating "network password does not match your local password. Please type in your old password to sync.".
What do you do if they don't remember their old password? Trying to deploy a password change for the local account through jamf has been unsuccesful.
Is there a way to auto update the local password without having to type in the old one?
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Posted on 02-02-2023 10:20 AM
Simple answer is No and changing the password through Jamf will likely be unsuccessful as your user probably has a Secure Token and can't be changed by a user without a secure token.
Best solution is to boot to Recovery and reset the password using the File Vault Recovery Key (which you hopefully have escrowed in Jamf.)
Also, probably a good time for some user education that Macs and Windows are different, especially when it comes to password synchronization. We strongly encourage our Mac users to always use Jamf Connect to change their password, even if they have a Windows computer as well.
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Posted on 02-02-2023 10:37 AM
To add on to what @Tribruin said which is totally correct.
If you have another account on the Mac with admin access you can delete the users account from the Mac and let them log in again to recreate the account. Though, if the user does not know their old local password, how did they log in to begin with to even attempt to sync with JAMF Connect.
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Posted on 02-02-2023 08:07 AM
To the best of my knowledge jamf connect doesn't work like that sorry.
C
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Posted on 02-02-2023 10:20 AM
Simple answer is No and changing the password through Jamf will likely be unsuccessful as your user probably has a Secure Token and can't be changed by a user without a secure token.
Best solution is to boot to Recovery and reset the password using the File Vault Recovery Key (which you hopefully have escrowed in Jamf.)
Also, probably a good time for some user education that Macs and Windows are different, especially when it comes to password synchronization. We strongly encourage our Mac users to always use Jamf Connect to change their password, even if they have a Windows computer as well.
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- Mark as New
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Posted on 02-02-2023 10:37 AM
To add on to what @Tribruin said which is totally correct.
If you have another account on the Mac with admin access you can delete the users account from the Mac and let them log in again to recreate the account. Though, if the user does not know their old local password, how did they log in to begin with to even attempt to sync with JAMF Connect.
Reply
