2018 MacBook Pro - AD Screen Saver unlock failing

Valued Contributor

I have witnessed this a few times, for some reason the screensaver unlock will not accept the user's password to unlock the screen. These are AD bound machines, brand new(not that it matters), but it seems to only be happening on computers that were enrolled via DEP.

The directory binding is correct and allows the user account to be created, however at some point once the screen saver kicks in they are unable to unlock it with their correct password.

I have computers that were imaged the "legacy" method(netboot -> casper imaging) that don't have this problem and have all the same packages installed.

Has anyone seen this? I swear I saw some threads on this in the past but I can't find them now. Apologies.


New Contributor II

I find this issue a lot. 95% of the time deleting the keychain from the user library and rebooting the Mac does the trick (make sure the Mac is connected to the same internal network as Active Directory)

Contributor III

Seen this in the past. It's usually down to the first admin account being hidden and therefore doesn't get a securetoken.
Check the build and try changing the installation the first admin account.