Account-Driven Enrollment Self Service Fail

dpiraino
New Contributor

Hello,

I am testing Account driven BYOD enrollment, but am running into an issue. The iOS device is enrolled with a Managed Apple ID and the Corporate account shows in Settings. Everything appears to be OK until Self Service installs and I receive the following error in Self Service:

"ERROR__ALERT_TITLE

There was an error enrolling your device: ENROLLMENT_STATUS_-FAIL.

Please Contact your IT Administrator"

Once I clear the error, Self Service is empty and no assigned apps are there. So it does not appear to be registering with the MAID for some reason. I look under Users>VPP Invitations where I have a test invitation to automatically register users with MAIDs and skip invitations. But the the Usage, it shows the test user status as "Invitation Incomplete."

Can anyone point me in the right direction to clear this up?

Any assistance is appreciated.

2 REPLIES 2

jorks
New Contributor II

Same issue for us.. Even after adding this to the App Config:

<key>MANAGEMENT_ID</key>
<string>$MANAGEMENT_ID</string>

Stumped.. 

jorks
New Contributor II

Found the solution. The Self Service App Config for Account Driven User Enrolment requires the Management ID. Note the miss matching MANAGEMENTID and MANAGEMENT_ID.. this took a while to discover.

 

<dict>
<key>INVITATION_STRING</key>
<string>$MOBILEDEVICEAPPINVITE</string>
<key>JSS_ID</key>
<string>$JSSID</string>
<key>SERIAL_NUMBER</key>
<string>$SERIALNUMBER</string>
<key>DEVICE_NAME</key>
<string>$DEVICENAME</string>
<key>MAC_ADDRESS</key>
<string>$MACADDRESS</string>
<key>UDID</key>
<string>$UDID</string>
<key>JSS_URL</key>
<string>$JPS_URL</string>
<key>MANAGEMENT_ID</key>
<string>$MANAGEMENTID</string>
</dict>