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Question

Add to DEP with Mobile configurator from iPhone create duplicate?

  • May 23, 2022
  • 1 reply
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I have a 2020 iMac that I had manually enrolled in DEP with the mobile configurator two months ago. Today I had forgotten that I did that and added the device again. Now I have 2 entries in the prestage for the same computer. When you go through the Mac setup assistant it cannot connect to the mdm. I have confirmed by serial that there is only one device in Apple Business Manager and it is assigned to Jamf MDM.

 

Is there a way to remove the duplicate device from Jamf Prestage? or both so I can start over?

1 reply

RaxiaDK
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  • Valued Contributor
  • 115 replies
  • May 24, 2022

If the device has a Jamf ID, you can delete it.
Else just only map the one of the serial number to a prestage

 


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