Adobe losing shortcut keys after connecting to GlobalProtect VPN

[jching0105]

Hello, this is a known common issue, my current company have massive Mac Power Users that are using Adobe Creative Cloud 2020, whenever they connected to GlobalProtect VPN version 5.1.3 they will lose their Adobe shortcut keys, is there a workaround at the moment? besides renaming or backing up their Adobe preferences, and they needing to force quit Adobe program within activity monitor, as of right now we are still testing newer version of GlobalProtect for Big Sur, haven't roll out yet.

[user-VxBsyODdZW]

Hi, I am having the same issue! Please can you let me know if you managed to get this resolved, and if so how did you do it? Thanks so much in advance.

[jching0105]

Hello, for my understanding GP VPN 5.2.4 might did the trick, we are still testing at the moment, and our Engineering Team setup upload a script on Self Service, I can't share that, sorry.

[jching0105]

Basically there is a GP 5.2.4 hotfix, also GP 5.1.4 does work supporting BigSur that already been tested!

[ChrisDaley]

Is there an update to this bug? We are still experiencing this issue in 5.2.6/Big Sur.