I’m looking for a solution for this unusual situation. I’ve spent few hours searching for it but all I found was few posts “how to avoid connecting MDM servers”
MacBook Pro 13, M1 2020
Ownership is clear, bought new by company where I’m employed. MDM profile was installed on Monterey in 2021. There were no issues after updating to newer versions till Sonoma update.
the story in points
This is pretty weird.
Is there any solution to solve this issue?
A screen change wouldn't change mdm assignment. Just check they have returned the correct device to you, or they haven't switched a motherboard out. If this is a apple authorised dealer, go back to them. The retailer who assigned the device to you mdm would have to have removed the device from your mdm in order for this to have happened, or your company never had it assigned in the first place.
You would need to go back to the reseller with proof of purchase for them to assist (if the Serial numbers match your purchase order).