AppConfig help needed

AVmcclint
Honored Contributor

I am having a hard time configuring the settings for iOffice Visitor for iPad distribution. I have reached out to their tech support, but they have no idea what I'm talking about even though their website explicitly says appconfig can be applied to their app. (they also seem to have never heard of Jamf)  https://support.iofficecorp.com/iOFFICE/Integration/MDM%2F%2FEMM_Integration tells me the key, type, and value I need. I started off by manually adding the following text in the AppConfig field for the app in JamfPro

<dict> 
<key>ioffice.url</key>
 <string>mycompany.iofficeconnect.com</string> 
</dict>

It is a very similar format that I successfully use for configuring Zoom, but this does not work for iOffice. When the app installs, it still prompts us to enter the site url.  When I told tech support that it doesn't work, they sent me to https://www.appconfig.org/www/appconfigspeccreator/ and told me to enter the BundleID as 

com.iofficeconnect.mycompany

and then download the xml file and upload (copy the text) to the JamfPro server. The text of the xml file looks like this 

<managedAppConfiguration>
	<version>1.0.0</version>
	<bundleId>com.iofficeconnect.mycompany </bundleId>
	<dict>
	</dict>
	<presentation defaultLocale="en-US">
	</presentation>
</managedAppConfiguration>

JamfPro immediately rejects that and says incorrect format.  I saw the little link to appconfig in the AppConfig page in JamfPro so I clicked that and it took me to https://appconfig.jamfresearch.com/generator so I uploaded the xml file from the previous attempt and generated new xml code that looks like this 

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
	<key>ioffice.url</key>
	<string>mycompany.ioffice.com</string>
</dict>
</plist>

Other than the xml header, it is basically the code I started out with, but Jamf rejects this as "incorrect format".

Has anyone successfully configured the AppConfig settings for the iOffice Visitor app?

1 ACCEPTED SOLUTION

AVmcclint
Honored Contributor

UGH.... after a month of being ghosted by tech support and being sent on a wild goose chase, they finally admitted that AppConfig doesn't work with their iOffice Visitor app.... it only works with their Hummingbird app. I guess this is a great lesson in the lack of awareness of AppConfig even in companies that claim to support it.

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2 REPLIES 2

AVmcclint
Honored Contributor

UGH.... after a month of being ghosted by tech support and being sent on a wild goose chase, they finally admitted that AppConfig doesn't work with their iOffice Visitor app.... it only works with their Hummingbird app. I guess this is a great lesson in the lack of awareness of AppConfig even in companies that claim to support it.

AVmcclint
Honored Contributor

One thing that still doesn't sit well with me is that the AppConfig Generator on the JAMF research site (which I can only assume is directly affiliated with Jamf) generated xml that was rejected by JamfPro as being the incorrect format. Why would Jamf's own tool create code that was incompatible with their own product?