Apple Update- Request Timed Out

chipbarber
New Contributor

When my clients are off network and are trying to get updates from Apple, I keep getting the request timed out error message. See the whole message below. Any ideas?

An error occurred executing the policy "Apple Software Updates" on the computer "Isaac Burton".

Event log from the policy:

/usr/sbin/jamf is version 8.7 Executing Policy Apple Software Updates... Setting Software Update Server to http://swcdn.apple.com:8088/index.sucatalog for root... Setting Software Update Server to http://swcdn.apple.com:8088/index.sucatalog for all accounts... Installing all available Software Updates... Result of Software Update: Error: The request timed out.
Software Update Tool
Copyright 2002-2010 Apple

You can access the full details of this log at:

https://jss.mtbethelchristian.org:8443/viewLog.html?log_id=15758

Computer Name: Isaac Burton
IP Address: 72.148.203.43 ssh://mbca@72.148.203.43

Department: Students

Model: MacBookAir6,1
Serial Number: C02KW4NJFH51
Total RAM: 4 GB
Processor: 1.3 GHz x2 (Intel Core i5 i386)
Operating System: Mac OS X 10.8.4 (12E3067)

You can access the full details of this computer at:

https://jss.mtbethelchristian.org:8443/viewComputer.html?computer_id=612

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