Apps Removing themselves

CPPS
New Contributor II

Hi Guys, sorry if this is a repost, I was unable to find a solution, or clear answer.

a7b82bd1aa5048b4b58e86c923a75cac
e78144d73ea549cb8f78bb4902086b62

We have these above apps, that have appeared with this error, and have removed them selves from all scoped ipads...

An example,
d2f3fa54097142ad8da764d2225a16a8
is still available, but is listed as Zero in use by JAMF (the 228, are in Legacy MDM, JAMF has 410 assigned...), and all available...

Any tips on where to start looking?

thanks

Jeremy

2 REPLIES 2

sdecook
New Contributor III

We have seen this happen on a few apps. Specifically Kahoot as well. I am not sure if Kahoot changed something in the app store but we had to go into Mobile Device Apps and do a +New and find Kahoot. Basically just recreated the app and assigned it the proper VPP box and rescoped it. This seemed to fix the problem.

Some of the apps we have ran into are just ones that have actually been removed. If we find that it still exists we usually just do the +New option and it resolves itself. I am guessing the developers changed the bundle identifier or some unique identifier that jamf might be using. I am not sure.

RLR
Contributor III

We've had this with some apps. We have to remove the app and re-add it.