Best practice for re-purpose iPad

EECITSupport
New Contributor

New to JAMF environment, and some of the iPads are assigned to individual users. What is the process when an user leaves the organization,and we need to re-purpose it for a new user? Thanks in advance.

1 REPLY 1

tomhastings
Contributor II

Here is what I did: - Collect iPad from user, have discussion about personal information on the device. What will be lost and how to backup/transfer data. - Have them sign out of iCloud (if signed in) - The user then starts the Erase All Content and Settings command on the iPad - In Jamf Pro, I remove the user from the device record. iPad set aside for re-deployment. - Remove the user from Jamf Pro
I kept the iPad in Jamf Pro because the asset tag number was in the device record and I didn't want to re-enter that.
Our iPads were in DEP and our pre-stage enrollment required AD credentials during set-up. The iPad was just handed to the new user who signed in an it was ready to go.