Posted on 02-04-2019 08:36 AM
New to JAMF environment, and some of the iPads are assigned to individual users. What is the process when an user leaves the organization,and we need to re-purpose it for a new user? Thanks in advance.
Posted on 02-05-2019 07:39 AM
Here is what I did:
- Collect iPad from user, have discussion about personal information on the device. What will be lost and how to backup/transfer data.
- Have them sign out of iCloud (if signed in)
- The user then starts the Erase All Content and Settings command on the iPad
- In Jamf Pro, I remove the user from the device record. iPad set aside for re-deployment.
- Remove the user from Jamf Pro
I kept the iPad in Jamf Pro because the asset tag number was in the device record and I didn't want to re-enter that.
Our iPads were in DEP and our pre-stage enrollment required AD credentials during set-up. The iPad was just handed to the new user who signed in an it was ready to go.