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Question

Can somebody help with missing progress?

  • December 27, 2017
  • 5 replies
  • 22 views
S
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Hi,

I have deployed Splashbuddy in a test environment. When a computer enrolls, I get the splashbuddy with all my apps listed with the correct icons and presentation however, the only feedback I get is "We are preparing your mac" message. there is no completions on the applications and I have no feedback to present to the user.

Has anybody experienced this?

I suspect it has to do with packageName in the ApplicationsArray. The Kickstart shows PKG files. I am using DMGs .

My package names on Jamf are ie) . googleFileStream-25.102.133.222.dmg and I just put googleFileStream in the packageName spot.

    5 replies

    D
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    • danshaw
    • Valued Contributor
    • June 20, 2018

    @solutionscubed did you ever figure this out? I have the same problem with "we are preparing your mac" and can't figure out why it's getting stuck.

    D
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    • danshaw
    • Valued Contributor
    • June 20, 2018

    Looks to be working now. In the plist, I set the packageName to include the ".pkg". The packageName should only be the name before the version and extension.

    T
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    • tord
    • New Contributor
    • September 8, 2018

    Stunted progress within the UI would be down to using DMG files. PKG are the only supported package type as far as I know.
    I have just come across this myself. Has anyone else had any success with using DMG files in their policies with SplashBuddy? Any workaround?
    I might try and pair the DMG policies with an empty PKG of the same filename. That would write to jamf.log and report successful to Splashbuddy, which would allow it to complete maybe?

    ThijsX
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    • ThijsX
    • Employee
    • September 9, 2018

    For more help join #splashbuddy on slack!

    T
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    • tord
    • New Contributor
    • September 9, 2018

    Thanks @txhaflaire ... been playing today and found if I include a script before installation that writes my own entry to jamf.log (and one after installation), it will handle DMG installs just fine (as I am populating the jamf log that Splashbuddy is monitoring).

    Pre Install Script:

    !/bin/bash

    echo "Installing Slack-0.0.0.pkg..." >> /var/log/jamf.log
    exit 0

    Post Install Script:

    !/bin/bash

    echo "Successfully installed Slack-0.0.0.pkg." >> /var/log/jamf.log
    exit 0

    I made the version number irrelevant so you can update your polices with the current PKG without having to ever amend these scripts.
    Tests fine in my environment. FYI, you can achieve the same thing using an empty PKG with the correct naming conventions but this method seems more sensible.

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