Posted on 05-04-2024 07:42 AM
I'm trying to pair an airtag to an iphone and I get the error message "your device management settings do not support airtag".
We have no restriction in JAMF for this. The only similar post I could find "Can't pair airtag on ipad" was caused by "Devices tab in Find My app is disabled" remaining in the device profile. I have searched for this and it is not present on the device so I'm not sure what is going on.
Posted on 05-07-2024 12:39 AM
Check Find My Restrictions: In your JAMF profile for the iPhone, you may look for any restrictions that might block Find My, location services, or Bluetooth.
Verify Supervision: If your JAMF settings require device "supervision" for advanced features, make sure the iPhone is supervised.
Test with Other Profiles Disabled: Temporarily disable other JAMF profiles on the iPhone and try pairing the AirTag. This helps identify if another profile is causing the issue.
Review JAMF Settings: Double-check your JAMF profile for the iPhone, focusing on restrictions related to Bluetooth, location, network, or privacy that might block AirTag pairing.
if this does not solves it; i will log a case with jamf support :)