Casper 9.11 issues Please HELP

[msardes]

have been crashing for the past 3 days since upgrading and having all sorts of other fun issues. currently tomcat seems to be locking up the server.
17390 tomcat7 20 0 9770m 8.3g 14m S 99.4 71.3 10:47.71 java

This is happening about every 10 minutes, i have changed mysql settings and tmcat memory settings currently reserved to 8gb as well as a host of other things, any ideas?

[msardes]

jamf has been assisting however we are now on day 3 and i am grasping at straws. Any help would be welcome.

[dmw3]

Michael, what OS and version are you running 9.11 on?

Does the app crash or does the server stop responding until a reboot?

[tkimpton]

This happened to me. Got it resolved after over a week with support.

My main problem was a lot of criteria in smart groups causing problems. Unlike version 8 it seems like if you have say 10 criteria in a smart group and you have a few if these it causes tomcat to lock up.

I found it very difficult without JAMFs help because every time I tried to go in to the web app and sort out the smart groups or try and delete them, it locked up :(

In the end I had to send support my database to clean it up and send it back.