Casper Focus: Adding apps for use in Casper Focus and "app may not be installed" message.

Olson
New Contributor III

We are just starting with Focus and I have Pages 1.6.1 in my app list and when I focus on Pages icon on the "teacher" iPad, my "student" iPad focuses on Pages, but the teacher iPad has the message that the student iPad may not have the app installed. Ok, I get, not the same version of the app, since we are using Pages 2.1

When I added the 2.1 version Pages to the App List, first, it would not let me add it, since "Pages" was already there, so I renamed the display name to Pages 2.x it let me add it and I see them both in the list on the Casper App webpage, but the original Pages 1.6.1 icon disappeared from Casper Focus list on the teacher iPad. When I focus using the Pages 2.x icon, I still see a message that the app may not be installed, but the student iPad is focused.

So, in both cases, a teacher is going to see that the app may not be installed, even if it is. How can this be fixed so what's displayed can be trusted?

2 REPLIES 2

pew
New Contributor

I'm getting this as well. The app focuses on the student device, but the teacher sees a yellow '!' and get's the message, "Focus failed: app may not be installed." This is after adding the app to the "Apps" section of "Mobile Devices." Very weird.

philipwoods
New Contributor III

We've also got the same behaviour using 9.61. Casper Focus app reports that app being focussed on may not be installed, but it is, and is focussed