Casper Imaging frozen on "The imaging process is finishing installing software"

[#1]

Is OS X prompting me for something behind that black screen? How can I check the logs since the Mac's in question are in a reboot loop?

Has JAMF thought about adding a process bar to Casper Imaging's "Installing Software" page?

[mm2270]

A few Feature Requests around this:
https://jamfnation.jamfsoftware.com/featureRequest.html?id=766
https://jamfnation.jamfsoftware.com/featureRequest.html?id=298

[#3]

@mm2270

"Under Review" and the request was made three years ago :/

[calumhunter]

biggest fail in casper suite by far
this is one of the many reasons I don't use casper imaging

[plawrence]

@Abdiaziz

Can you SSH into the machine and check its local jamf.log to see where it is getting stuck?

[#6]

It's a 50/50. I tried to SSH today and some Mac's let me, others didn't. I'll check the local.jamf.log tomorrow! 8 hours of being stuck on that screen, ugh.

[RobertHammen]

What packages were you installing? It's possible something (i.e. Creative Cloud) is hanging up (DeployStudio 38% error)... reboot in Single User mode and check the /var/log/jamf.log, last thing that was installing should be in there...

[#8]

@RobertHammen

It was Adobe CC 2014. Removed it from the image, and it imaged fine. I'll test out running it as a policy when imaging is comepeltly finished. I know the Adobe temp account is the reason. Why does the Adobe temp account hang the imaging process? That's a good question.

[Simmo]

Generally from what I have seen the main reason why that screen hangs is the OS is waiting for some kind of input, user or otherwise that it is not receiving.

[RobertHammen · Accepted solution]

When you used CCP to build it, did you choose the options to:

Disable all Adobe AIR installers, including Community Help Client
Ignore conflicts and continue installations

If not, that's your issue (AIR will hang a machine if install is attempted at imaging time).

[#11]

@RobertHammen

The suite was package by our last Mac person. Since that person never used Casper I feel like it was packaged wrong. I'll need to find/request/buy Adobe CC packager and re-do this. Thank you once again @RobertHammen. I'll update this thread once that process is complete.

[davidacland]

We see this a lot. We try to make sure ssh is enabled before any other task so we can always get in and either kill the jamfhelper and troubleshoot, or tail the /var/log/jamf.log to where its stuck.

I know lots of people are saying imaging is going away, but its still used a lot, particularly in education where there are labs of shared devices.

[beneb]

I've had some luck canceling out of the window with Option+Command+Escape. You should then be able to navigate to terminal or console to determine where the issue might be.