Hey gang,

We're running 8.31 on Windows Server and we are having connection issues when trying to initiate a screen sharing session through Casper Remote. It just doesn't work consistently. Using the same two Macs, a screen sharing session will work one time but not the next. Sometimes it will work three or four times in a row, and other times it won't connect at all. Generally, but not always, a restart on one or both of the systems will get it working again for a while.

When it doesn't work, here's what happens:

1. Initiate the remote session in Casper Remote

2. On the remote Mac, the user is prompted to allow the connection and clicks allow

3. On the Mac running Casper Remote, the progress window shows "Starting screen sharing..."

4. On the Mac running Casper Remote, the screen sharing app never opens and an error "Connection failed to 127.0.0.1:5901" appears. If another attempt is made, it fails and the port number increases by one to 5902, 5903, etc.

At that point, we are dead in the water until a restart usually. We're working with support but thought I'd check with the community to see if anyone else is fighting this.

Thanks,
Tom