Chrome and Safari cannot access files from the SharePoint site

New Contributor II

Hi all,

We have a problem with accessing sharepoint files using Safari or Chrome browser on Mac.

Safari and Chrome are unable to access the files on the corporate SharePoint site.

In Safari, a blank page is received, and in Chrome, the following message is received:

"The webpage at File Address might be temporarily down or it may have moved permanently to a new web address."

Windows computers can successfully access the files.