Computers with multiple copies of profiles installed (one machine with over 655k copies!)

[gmce87]

Hi folks, I've just come across a machine in my JSS inventory which had 655895 copies of my profiles installed on it. We only have ten configuration profiles set up, and 99% of my machines display these correctly. Although there's a username column, on almost all my machines this is blank, presumably as these are computer-level config profiles, we don't employ any user-level profiles.

The machine which had multiple copies of profiles installed had uid_185011057 next to each of them, although I can't seem to find any way to translate that into a user name. I was able to fix this by running the commands "sudo jamf removeMdmProfile" and "sudo jamf mdm" which has cleaned the profiles info from the inventory and it's now just showing my standard ten profiles again.

I've come across another machine now which has 54 profiles installed. 10 of these have no username assigned, and the other 44 have various UIDs next to them.

Can anyone point me in the right direction as to why this might be happening?

Thanks

[bvrooman]

This has been happening at various times since the 9.8x updates. Jamf support was able to help us remove the incorrect entries from the jamfsoftware database, at which point the correct (real) profiles reappeared at the next inventory update. The problem returns at random times, though, and on different computers in inventory.

There wasn't any attempt at troubleshooting or root cause analysis; just "here's the fix."

[gmce87]

Hmm interesting. The fix is all well and good I suppose, but knowing the root cause would indeed be preferable.

[mm2270]

It's a known issue and I get it here as well. I don't have a defect number handy, but I know Jamf support told me it's something they are working on figuring out and hopefully addressing soon ( I hope really soon) Every month or so I need to keep running MySQL queries to check on the totals of installed configuration profiles and take actions to fix the ones with the crazy high counts, or else it takes my JSS down. So yeah, it's a major issue.