CrashPlan ProE installer error

[msardes]

Anyone know why I may be getting these errors ? I am following the documented procedure and the installer fails.

nstalling CrashPlanCustomInstallation.dmg...
Closing package...
Copying Install CrashPlanPROe.pkg...
Installing Install CrashPlanPROe.pkg...
Installing Install CrashPlanPROe.pkg...
Installation failed. The installer reported: installer: Package name is CrashPlan
installer: Installing at base path /
installer:PHASE:Preparing for installation…
installer:PHASE:Preparing the disk…
installer:PHASE:Preparing CrashPlan…
installer:PHASE:Waiting for other installations to complete…
installer:PHASE:Configuring the installation…
installer:STATUS:
installer:%11.744531
installer:PHASE:Running package scripts…
installer:%97.750000
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
Unmounting file server...

[msardes]

Nevermind it may be the permissions applied to the custom installer package.

[carlo_anselmi]

Hello, would you be so kind explaining me how you solved that?
I am receiving mixed results from installing CPProE according to the deployment guide.
While very few clients are OK, most report this error

Event log from the policy:

/usr/sbin/jamf is version 8.62 Executing Policy CRASHPLAN - LAPTOPS... Mounting afp://MYJSSSERVER/CasperShare to /Volumes/CasperShare... Installing CrashPlanCustomInstallation.dmg... Closing package... Copying Install CrashPlanPROe.pkg... Installing Install CrashPlanPROe.pkg... Installation failed. The installer reported: installer: Package name is CrashPlan
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.) Unmounting file server...

Many thanks for your help
Ciao
Carlo

[carlo_anselmi]

Hello everyone, I would like to add that only 10.6.8 clients have issues with the same login policy that works perfectly with 10.8 ones (customisation within a dmg + CP installer as PKG) .
I have also created a different selfservice policy that simply copies the original "full" customized CP .dmg installer locally and then executes this script

#!/bin/sh
hdiutil attach /Applications/CrashPlanPROe_Mac.dmg
/usr/sbin/installer -pkg /Volumes/CrashPlanPROe/Install CrashPlanPROe.pkg -target /
sudo umount -f /Volumes/CrashPlanPROe
rm -rf /Applications/CrashPlanPROe_Mac.dmg
exit 0

When running from SelfService (limited to the IT support group) while being logged in as the user, I can successfully install CP to 10.6 clients.
If I change the SelfService into a login policy for the users, again the CP installer fails as reported above.

Any help or alternative solution would be greatly appreciated!
Ciao
Carlo

[agirardi]

Carlo,

I just got the same error message you are seeing. Have not seen it before. We are halfway through our deployment and it has worked fine on other OS X 10.7.5 workstations. Will see what else I dig up while trying to solve this.

[jthurwood]

I'm getting this same error, did anyone manage to get this working using the pkg from CrashPlan?

[agirardi]

Resolution for my issue was documented in this thread.

https://jamfnation.jamfsoftware.com/discussion.html?id=5864