DEP Servers not syncing device changes with DEP instances in JSS

New Contributor III

Has anyone out there had issues with successfully moving devices from one DEP server to another (at, but those devices, despite being able to verify that they're in the DEP server they were moved in to, are not showing up in the DEP instance in the JSS (or, obviously, in the PreStage that pulls on that DEP instance)?

Any suggestions would be appreciated.

I already:

  • confirmed that these devices are not in any other DEP instance (they're not in any instance at all)
  • renewed DEP token by generating a new token in the DEP server and uploading it to the DEP instance
  • refreshed both the DEP instance (settings > global mgmt > DEP > instance > refresh) and the PreStage
  • waited...