disappearing data from inventory fields for iPads

[KenWong]

Hello everyone,

Lately we have started running into a problem where any data we put into the "position", "department" and "building" fields under the inventory tab keep getting erased once an iPad checks into the JSS.

Normally we put an iPad on Configurator to supervise them and then assign them to a user. The user enrolls the iPad and we go back and fill in the above fields. We have been seeing that after the iPad checks back into the JSS the inventory fields are erased on the JSS again.

Does anyone have any ideas on why this is happening, or more importantly what we can do to stop it from happening?

Thanks,

Ken

[Kelly_Conrad]

Hey Ken,

If we go to Mobile Devices>Management Settings>Inventory Collection, do we have "Collect user and location information from LDAP" checked? If so, that's likely the culprit. If we have that unchecked and fill in that Location Information in the device record, it should stick again.

[Look]

Even better if it is LDAP causing it, put that information in the directory for the users and it will be automatically populated for any device assigned to them.