[Enrollment ] - Fetching Enrollment Access Groups in Server Log

[grecopj]

Hi all,

Is it normal to the see this in the Jamf  Serve Logs?

2022-07-13 14:18:03,271 [INFO ] [Thread-5 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:03,287 [INFO ] [Thread-5 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:03,318 [INFO ] [Thread-5 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:03,318 [INFO ] [Thread-5 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:03,333 [INFO ] [Thread-5 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:03,349 [INFO ] [Thread-5 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:08,234 [INFO ] [Thread-3 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:08,234 [INFO ] [Thread-3 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:08,750 [INFO ] [Thread-5 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:08,765 [INFO ] [Thread-5 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:11,156 [INFO ] [Thread-3 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:11,156 [INFO ] [Thread-3 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:11,187 [INFO ] [Thread-3 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:11,187 [INFO ] [Thread-3 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:11,203 [INFO ] [Thread-3 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:11,203 [INFO ] [Thread-3 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:13,547 [INFO ] [Thread-3 ] [Enrollment ] - Fetching Enrollment Access Groups
2022-07-13 14:18:13,547 [INFO ] [Thread-3 ] [Enrollment ] - Fetching Enrollment Access Groups

If not, any direction on correcting it?

Thanks

[jonn1e]

Same here. Dozens of this messages in our log. 
btw: we're facing issues with Pre-Stage Enrollment and macOS 12.4 

[grecopj]

Same with us with the PreStage. It enrolls but never installs a management account and never runs the policies. Working with JAMF on a solution. 

[jonn1e]

wow! glad to hear. 

Normally we're using DEPNotify 1.1.6 but installation fails with first action item / installer via .pkg. 
So I disabled DEPNotify for testing but enrollment still hang up with some weired internet connection errors at jamf.log . Only a sudo jamf policy by hand will help to get all policies. 

Intel Macbooks will be enrollment without any issues. 1:1 same configuration. First guess was Rosetta 2 but shouldn't be an issue if DEPNotify and the corresponding Intel Apps are disabled.

There is just Jamf Connect 2.11 left in our PreStage Profile and our company logos. 

Jamf.log without DEPNotify. At 10:40:08 I've run sudo jamf policy

Tue Jul 19 01:35:29 MacBook Pro jamf[1171]: Skipping trustJSS command...
Tue Jul 19 01:35:29 MacBook Pro jamf[1171]: JMFCommons.JamfKeychain.JamfKeychainSecurityError.failedToReadJmfKeychainPassword
Tue Jul 19 01:35:29 MacBook Pro jamf[1171]: JMFCommons.JamfKeychain.JamfKeychainSecurityError.failedToReadJmfKeychainPassword
Tue Jul 19 01:35:31 MacBook Pro jamf[1171]: Creating user jamfmanagement...
Tue Jul 19 01:35:37 MacBook Pro jamf[1171]: The device certificate was created successfully.
Tue Jul 19 01:35:37 MacBook Pro jamf[1171]: Failed to submit inventory: Connection failure: "The Internet connection appears to be offline."
Tue Jul 19 01:35:37 MacBook Pro jamf[1171]: Downloading the Jamf Bundle...
Tue Jul 19 01:35:37 MacBook Pro jamf[1171]: The download of /Library/Application Support/JAMF/tmp/JamfBundle.tar.gz failed.
Tue Jul 19 01:35:38 MacBook Pro jamf[1171]: An Error Occurred while attempting to manage the computer: Connection failure: "The Internet connection appears to be offline."
Tue Jul 19 01:35:38 MacBook Pro jamf[1171]: The management framework will be enforced as soon as all policies are done executing.
Tue Jul 19 01:35:38 MacBook Pro jamf[1171]: Flushing the /Library/Application Support/JAMF/tmp directory was successful
Tue Jul 19 01:35:38 MacBook Pro jamf[1171]: Connection failure: "The Internet connection appears to be offline."
Tue Jul 19 01:35:38 MacBook Pro jamf[1171]: Connection failure: "The Internet connection appears to be offline."
Tue Jul 19 01:35:38 MacBook Pro jamf[1171]: Removing existing launchd task /Library/Application Support/JAMF/tmp/com.jamfsoftware.task.policy.plist...
Tue Jul 19 01:35:39 MacBook Pro jamf[1171]: Enroll return code: 71
Tue Jul 19 01:35:40 MacBook Pro jamf[1294]: Checking for policies triggered by "enrollmentComplete" for user "_mbsetupuser"...
Tue Jul 19 01:35:42 MacBook Pro jamf[1294]: Could not connect to the JSS. Looking for cached policies...
Tue Jul 19 01:35:42 MacBook Pro jamf[1294]: Adding launchd task com.jamfsoftware.task.checkForTasks...
Tue Jul 19 01:35:44 MacBook Pro jamf[1353]: Enforcing management framework...
Tue Jul 19 01:35:46 MacBook Pro jamf[1353]: Enforcing scheduled tasks...
Tue Jul 19 01:35:46 MacBook Pro jamf[1353]: Adding launchd task com.jamfsoftware.task.1...
Tue Jul 19 01:35:46 MacBook Pro jamf[1353]: Updating daemon settings
Tue Jul 19 01:35:46 MacBook Pro jamf[1353]: Failed to update daemon settings with error: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.jamf.management.daemon.binary was invalidated from this process." UserInfo={NSDebugDescription=The connection to service named com.jamf.management.daemon.binary was invalidated from this process.}
Tue Jul 19 01:35:46 MacBook Pro jamf[1353]: Error Domain=NSCocoaErrorDomain Code=260 "The file "com.jamf.management.agent.plist" couldn't be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/JAMF/Jamf.app/Contents/MacOS/JamfDaemon.app/Contents/Resources/com.jamf.management.agent.plist, NSUnderlyingError=0x6000002e8660 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
Tue Jul 19 01:35:46 MacBook Pro jamf[1353]: Error Domain=NSCocoaErrorDomain Code=260 "The file "com.jamf.management.agent.plist" couldn't be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/JAMF/Jamf.app/Contents/MacOS/JamfDaemon.app/Contents/Resources/com.jamf.management.agent.plist, NSUnderlyingError=0x6000002e8660 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
Tue Jul 19 01:35:48 MacBook Pro jamf[1353]: Flushing the /Library/Application Support/JAMF/tmp directory was successful
Tue Jul 19 10:40:08 MacBook Pro jamf[1892]: Upgrading jamfHelper.app...

[nreppaLG]

We are seeing this as well, and it's impacting any of our machine's ability to get configuration profiles.

[grecopj]

@jonn1e 

My issue is slightly different. Trying to enroll with a prestage via DEP. It enrolls but does not install the binary or a management account. This in turn does not install any polices. Because there is not binary, my sudo commands fail.

I still have not heard from anyone at JAMF as to what this means in the server log.

2022-07-13 14:18:03,271 [INFO ] [Thread-5 ] [Enrollment ] - Fetching Enrollment Access Groups

Anyone?