Enrollment of iOS devices not working, Error on MDM installation profile

[carmelolopez]

Hi,

I updated the SSL certificate and I can install the 2 Casper profiles but once it tries to install the MDM one it shows: network error.

I have all ports opened (since they are all inside the same WLAN) and still not working.

Anyone knows how to solve this?

I have Version 10 and since then I have issues with this
thanks
Carmelo

[martin]

Hi @carmelolopez,

We ran into the same issue recently. The we faced is a problem is a change in Jamf Pro 10 and there is currently a product issue (PI-004915) open at Jamf.

Make sure your Jamf Pro server(s) can reach www.apple.com over port 80. That solved our issue.

[carmelolopez]

Thanks will check this, actually it can access all from inside, but need to check the other way is also valid
best
carmelo

[carmelolopez]

So i have access from my server to this but still not working
Best
Carmelo

[martin]

Would you be able to connect you the iOS device and open console to capture the event in the background? You could use Console.app these days for that. We saw a lot of connection errors when installing the MDM profile.

[carmelolopez]

Hi,
I did not see anything on the iPhone logs or Linux Server logs from JAMF
This is the error I get

best
carmelo