Fiery printers are not inventoried with mapped printers

bprettyman
New Contributor II

Why are some of my printers not showing up in mapped printers after inventorying?

I have 16 printers installed on my computer via IP (LPD). All 16 have been uploaded to JSS for deployment. I have even re-deployed them to my computer from JSS. However, after inventorying JSS lists only 10 printers. This causes an issue as we have deployment/update (via triggers and selfservice) of drivers and printers based on smart groups. I have deduced that all the offending printers are Fiery-driven.

Ex: I have printers XEROX_1 and XEROX_FIERY
XEROX_1 is deployed once and no longer available in Self Service.
XEROX_FIERY is deployed continuously and is always available Self Service.
Update to XEROX_FIERY is never deployed.

  1. Can we get a fix for this inventory issue?
  2. Is there a workaround?

I found one previous post regarding this, but there were no responses.

2 REPLIES 2

Look
Valued Contributor III

You could create an EA listing the additional printers and then make a smart group using that.
lpstat -a | awk '{print $1}'
Should show the printers installed.

bprettyman
New Contributor II

I will try that and see how it goes. Thank you.