File transfer blocked by JAMF?

New Contributor

I am very new to JAMF and have ran into an issue where I have users that are trying to take short videos with the camera, then plug into a Windows 10 PC and transfer them. The issue is the files dont appear in Win10 and can't be moved. The device registeres and I can see in in explorer, but no files.

I think there is a profile active blocking it, but I cant find where it would be in those profiles.

iPad OS 14.3 and JAMF 10.26.0-t1605551305

Thanks in advanced for any help!