fonts issues...

[jmclaughlin]

Hi everyone, I'm trying to resolve an font issue we're having in conjunction with
our Office 2004 package. It appears that certain fonts may not be
included with the new system so when people attempt to bring over older
Powerpoint files, they see "gobbledygook" as they call it. I've tried
simply validating/activating fonts through Font Book from the older image
but it doesn't seem to be working. Does anyone have a fix for this?

John McLaughlin
Technical Support Specialist
Newton Public Schools

[dderusha]

John-

we made a package of just the microsoft fonts.

when the user needs them, they self service the fonts. When production users are done with that job, they clean their fonts and reboot.
we have a script that cleans out the Library as our users have no admin privs.

no font conflicts

thanks

Dan De Rusha
I.T. SPECIALIST

SCHAWK!
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F 847.296.9466

1600 Sherwin Avenue
Des Plaines, IL 60018 USA
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[jmclaughlin]

Hi Dan, I was just thinking about that. I forgot that MS had their own fonts
folder. I will give that a go. Thanks for the advice.

John McLaughlin
Technical Support Specialist
Newton Public Schools

[#4]

The Symbol font needs to be active otherwise you will see Greek text in
Powerpoint.

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[talkingmoose]

Office 2004 and 2008 handle their font installs differently.
On 6/24/10 10:59 AM, "John McLaughlin" <John_McLaughlin at newton.k12.ma.us> wrote:

Office 2004 will copy a common set of fonts from:

/Applications/Microsoft Office 2004/Office/Fonts (doing this from memory)

to:

~/Library/Fonts

for each user at first run of the application for that user.

Office 2008 installs its fonts in:

/Library/Fonts/Microsoft

Not sure if that helps you troubleshoot, but thought I'd clarify.

-- 

William Smith
Technical Analyst
MCS IT, Saint Paul
(651) 632-1492

[jmclaughlin]

Does it matter that I've created the MS Office 2004 package on a machine
running 10.5? I've tried activating the MS fonts on a fresh 10.6 install
but I still see"gobbledygook" in the Powerpoint. I'm not so sure it has
to do with the pre-packaged fonts that come with MS Office 2004 now. Do
you have any other ideas?

John McLaughlin
Technical Support Specialist
Newton Public Schools

[dderusha]

It shouldn't matter for 10.5, but we have not used 2004 on a 10.6 mac.
another user posted to look in the users ~/Library/Fonts and make sure Symbol is in there.

Dan De Rusha
I.T. SPECIALIST

SCHAWK!
T 847.296.6000 M 847.287.1337
F 847.296.9466

1600 Sherwin Avenue
Des Plaines, IL 60018 USA
schawk.com

Schawk invites Industry Thought Leaders to participate in BRANDSQUARE, a one-of-a-kind, exclusive online marketing community. Visit http://brandsquare.com.

[jmclaughlin]

Symbol is in there but still no dice.

John McLaughlin
Technical Support Specialist
Newton Public Schools

[talkingmoose]

Have you also cleared the user cache files? Actually, I'd use Casper
On 6/24/10 12:55 PM, "John McLaughlin" <John_McLaughlin at newton.k12.ma.us> wrote:
Remote to clear both system and user caches and then restart.

-- 

William Smith
Technical Analyst
MCS IT, Saint Paul
(651) 632-1492

[jmclaughlin]

Well, actually the Office dmg loads the fonts once the user starts the
application so there's nothing there to begin with. However, I did delete
the entire Microsoft folder from the user and tried relaunching the
application but it still happens.

John McLaughlin
Technical Support Specialist
Newton Public Schools

[donmontalvo]

Not sure if this will help, but look for Helvetica Fractions. We've been removing it from all computers in prepress environments since it can reck havoc on font display.

http://support.apple.com/kb/TA23044

Don

[hansonr55]

Does anyone know of a way to initiate FontBook's Resolve Duplicates from the command line?

Ryan Hanson