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Question

Getting errors running recon on a specific computer.

  • May 13, 2014
  • 1 reply
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S
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  • Seide
  • New Contributor
  • 9 replies

I've searched for this error on here and on google and couldn't find anything related to the specific error.

I was having trouble installing the Quickadd package either from the URL or using the one created from the Recon app. It would fail on the recon step, but somehow, the Mac is enrolled with the JSS and I can run policies. I just can't run recon.

Here's the exact error I receive:

Actions from policy log: Executing Policy 2014-05-13 at 2:04 PM | xxxxxx | 1 Computer... Running Recon... Error running recon: *** -[NSCFArray objectAtIndex:]: index (0) beyond bounds (0)

I have no idea what that error means.

Any help is appreciated. Thank you in advance.

    1 reply

    J
    Forum|alt.badge.img+21

    Rich,

    Sometimes this happens when there is an issue with a local account on the affected machine. Try turning off collecting local accounts in Computer Management >> Inventory Collection >> Uncheck Collect local user accounts. Then we will want to create a new QuickAdd package and run it on that machine or you can also run the following commands in terminal on a computer that has already had the QuickAdd package run on it.

    sudo jamf manage
    sudo jamf recon

    Let us know what you find out.

    Thanks,
    Joel

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