GSX Lookups Failing

[stevewood]

Within the last year we made a change away from our corporate GSX account
and onto our own account. Ever since that time I've been unable to do
lookups from Casper. I've checked the documentation for the requirements,
and it appears everything is fine on the GSX side and in the JSS. Anyone
have any pointers or insight?

Steve Wood
Director of IT
swood at integer.com

The Integer Group | 1999 Bryan St. | Ste. 1700 | Dallas, TX 75201
T 214.758.6813 | F 214.758.6901 | C 940.312.2475

[#2]

Did Apple apply their GSX website redesign yet? If so, I expect that would affect it.

Hmm, looks like GSX was scheduled to be out on the 15th and 20-22.

[#3]

You need to get Apple to enable API support on your GSX account.

--Jim

[stevewood]

I knew there was something I was missing on GSX. Thanks Jim, I'm headed out
On Wed, May 18, 2011 at 4:10 PM, Zajkowski, James <jamesez at umich.edu> wrote:
there now to request it.

Steve Wood
Director of IT
swood at integer.com

The Integer Group | 1999 Bryan St. | Ste. 1700 | Dallas, TX 75201
T 214.758.6813 | F 214.758.6901 | C 940.312.2475

[jhalvorson]

After upgrading to our JSS to Casper 8.1, the ability to retrieve GSX
information for individual computers stopped working.
JAMF support says its a known issue they are looking into and they provided
the following work around.
'As a workaround, we can perform an inventory search and select 'Lookup
Purchasing Info in GSX' from 'Take Acton on Results'. Also, GSX lookup
appears to work in the Recon application.'

Jason

[stevewood]

I was able to get it working by creating a new Apple ID and creating a new
On Thu, May 19, 2011 at 11:09 AM, Jason Halvorson <Halvorson.Jason at mayo.edu>wrote:
account in GSX. I gave that new account Admin and Web Services access. I
then changed the info in the JSS to match this account and it worked fine.

Thanks for the suggestions everyone!

Steve Wood
Director of IT
swood at integer.com

The Integer Group | 1999 Bryan St. | Ste. 1700 | Dallas, TX 75201
T 214.758.6813 | F 214.758.6901 | C 940.312.2475