I understand that the Casper Remote app doesn't do any NAT traversal, and you need to be able to make an SSH connection between yourself and the IP address of the remote computer.
It seems that a common way to get around that is to use a VPN. You'd tell the user to connect to the VPN, and then you could SSH to them.
What I've been told by the bosses is that we need a way to view the screen of a remote employee's computer without their involvement, in the case of a severe HR issue. We don't want to tell them to connect to a VPN first, or have them know we're watching.
Anyone know how we might make this work? Can casper suite tell a computer to connect to the VPN, allowing the SSH? Is there a different method (non-VPN, non-Casper) that you'd suggest for facilitating this? Does anyone do this? Thank you.