I am new config profile to access the wifi a week or so ago changing from user authentication to cer

Erinalopez
New Contributor II

Hi,

I have On my iPad  General > VPN & Device Management only displayed VPN - not anything to do with MDM Upgraded to the latest OS from the device and now I see all the Configuration Profiles in General > VPN & Device Management but still when I try and do anything that uses a remote command from Jamf Pro such as restart or Inventory it stays with a status of "Pending". The MDM Profile looks to be current. Before upgrading iOS there were a bunch of failed commands like this in Jamf The UUID for the profile “Self Service Web Clip” is not unique. My current idea is to wipe it and rebuild with Apple Configurator. If it was a Mac I'd try a "profiles renew -type enrollment" command but I can't see how to do that for an iPad This is 1 of 80 but the only one that is misbehaving It, like the other 80 received a new config profile to access the wifi a week or so ago changing from user authentication to certificate authentication. It can access the internet fine so it's not simply a network issue Apart from Wipe/Rebuild, does anyone have any other ideas of things to try? Khol's Survey

1 REPLY 1

Phantom5
Contributor II

Check your firewall or proxy. It's probably blocking the iPad from communicating to APNs. https://support.apple.com/en-us/HT210060