Posted on 11-18-2021 03:58 AM
Getting errors on a new mac with "in order to continue install you need to be the owner" "error"
Any help would be great. User is an admin/mobile
I have one laptop that is enrolled that its doing this and another that is not enrolled same error.
Posted on 11-18-2021 06:35 AM
Is this on an Apple Silicon Mac? If so and if this is occurring during a software update/upgrade, apple silicon computers require volume ownership to perform updates, maybe the user you are logged in as doesn't have a securetoken
if that's not it at all, can you clarify when you are receiving the error or post a screenshot of the issue?
Posted on 12-01-2021 07:38 PM
I'm seeing this same problem. 14" MBP on Monterey. User is a local admin provisioned by JAMF connect.
Posted on 12-01-2021 07:40 PM
Is it on macOS 12.0? I think there was an issue in 12.0 that’s fixed by erasing and installing 12.0.1
Posted on 12-01-2021 08:10 PM
Sure am. Not sure I really want to go about erasing 100 Macs that shipped with 12.0 and went out to users who now cannot update. There must be a way to get up to 12.0.1 without touching every single Mac with 12.0 installed(Which is every Mac Apple is currently shipping).
Posted on 12-01-2021 08:18 PM
Do you happen to set recovery lock in prestage? https://docs.jamf.com/technical-articles/PreStage_Enrollment_Users_Are_Not_Volume_Owners_on_Computer...
I’ve heard of new machines arriving with 12.0.1 now but if machines are already set up and don’t have a volume owner, I don’t know that you’d be able to update them without erasing as M1 devices require authentication by a volume owner in order to update
Posted on 12-01-2021 09:13 PM
We didn't have a recover lock set. That link was helpful. I was able to determine that there was 1 volume owner listed. Oddly it is a standard non admin account that we push to every machine after imaging. I was able to update to 12.0.1 using that account. I still don't understand why that account in particular is the volume owner. It isn't the first account created nor is it an admin account.