A couple of users departed & we don't know their iPhone passcodes.
Their iPhone 12's have iOS16.x installed and are Supervised and Managed. They have been restarted. The phones have Verizon SIMs and show an LTE data connection (we have poor service in this location).
It seems these phones do not connect to WiFi until the passcode has been entered.
Swiping up just brings up the passcode screen with "Your passcode is required when iPhone restarts".
Problem - Tried sending 'Clear Passcode' management command assuming it would go via Verizon cellular data but it just shows as Pending in Management History tab (in the queue with the Update Inventory command).
Question - should I expect 'Clear Passcode' management commend to work over a cellular data connection after an iPhone has been restarted?
Many thanks!