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Question

IOS device remote management authentication

  • January 10, 2022
  • 1 reply
  • 1 view

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I need a little help my company is new to Jamf Pro and we are trying to setup our Jamf Pro. We have just about everything working, our Jamf Pro is connect to our Azure with Cloud Identity Providers we also have Single Sign-On configured. The problem we are having is when we are going through the setup of a new IOS device and it reach the remote management screen asking for the username and password the users cant authentication to get past the remote management screen. we also use duo so I don't know if that is blocking users from authentication, but If I turn off Require Credentials for Enrollment the phone enrolls just fine. We can not figure out how to get remote management to allow users to authenticate please help.

1 reply

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  • Valued Contributor
  • 145 replies
  • January 30, 2023

Hello @byranj 

Did you succeed ?
We have the same problem with our iOS devices since we migrated to Azure AD.

Thank you


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