iPad Lock Screen and Wallpaper Groups Showing Error

dan_berlyoung
New Contributor III

We have a Smart Group to set the Lock Screen and wallpaper on our iPads that has been working fine for over a year. Today I was setting up a couple of iPad Air M3 systems (iOS 18.3) and it didn't work on both of them. I checked the group's Automated Management tab in the Smart Device Group and it is showing "Error" in the status field for those devices. The desktop image file is a 1080x1080 PNG file.

Any ideas?

Screenshot 2025-03-25 at 9.19.53 AM.png

1 REPLY 1

dan_berlyoung
New Contributor III

Update: It's not the image resolution. I just created an image that is 3000x3000 which is higher than the iPad Air M3's resolution of 2732x2048. So...