iPad Pro WiFi Issues?

New Contributor III

As of this year, our iPad Pro's (2nd Generation 12.9-inch Wi-Fi) have started giving users issues with WiFi. We thankfully only have a small number of them but teachers report that they have to restart the iPads multiple times a day because they lose WiFi.

We have tried pretty much everything we could think of from modifying our Xirrus access points, re-authenticating/forgetting network/resetting network settings , switching from 5GHz to 2.4GHz , issuing a brand new model all with no success. Sometimes this issue does not happen for a couple days , and other times its frequent.

This issue does not happen to any of the other 2,200 iPads we have across 4 buildings, only the 12.9 pro's. Anyone experiencing the same thing? I am waiting for someone to report it again to try to grab a iOS console log to see if there is anything useful in there...



Contributor III

Sound like a potential hardware fault... at any point is the WiFi slider grayed out?

New Contributor III

Nope. I feel like it pretty much HAS to be hardware considering its a problem w/ a specific model and no others.