iPhone not communicating with Jamf

striky
New Contributor

Hello, 

 

My user iPhone is not communicating with Jamf any longer.

- Last Inventory Update:04/11/2024 at 3:26 AM

MDM Profile Expiration Date:12/05/2025 at 3:56 AM

-  Management commands: 46 pending

- iPhone is always networked: wifi, 4G

- can't install/reinstall apps from selfservice

- iPhone network setting reset: done

Question:

 How to re-establish connection between the device & jamf ? re-enrollment is a heavy trick to recommend 

 How to identify the root cause of this behaviour?

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