Issue with Office for Mac 2011 14.3.9 Update

aamjohns
Contributor II

So far I've just been downloading the .dmg, getting the .pkg, dropping it into Casper Admin and it works. For this update my testing shows the error Error: The package could not be found on the server.

Based of reading on here I tried creating the pkg using Composer. In testing, the log says it succeeded but Office is not updated.

Is anyone else having issues with this update?

-other packages are still working.

43 REPLIES 43

clifhirtle
Contributor II

FWIW: JSS @ 8.7.3. DPs via SMB. Flattened pkg via Rich's process. 0 issues so far. This may be the one (and likely only time) I am glad we have not migrated to http yet. :)

robb1068
Contributor

Ran into this issue as well (JSS 8.62). Added the 14.3.9 pkg file to Casper Admin at the same that I added some Xerox print driver .pkg files. The Xerox packages cached and then installed correctly, but the Office 14.3.9 update package failed to cache with the "The package could not be found on the server" error. Changing the policy to force AFP instead of http fixed it.

elislider
New Contributor

I'd like to add to this, I still get these error frequently with Office 2011 updaters past 14.4.x.
I think 14.3.x and earlier didn't have any issues, and currently its on 14.4.8.

I gave up on this for a while because I haven't yet found this thready (oddly), but just revisited it today.
At least with the latest 14.4.8 I have noticed that the error seems to only happen with 10.6 clients.
With 10.8, 10.9, and 10.10 clients, a policy-executed pkg update appears to work correctly.

RobertHammen
Valued Contributor II

Haven't seen this a long time. Have you tried to change permissions on the Updater pkg, and ensure its name has no spaces before uploading via Casper Admin?