Due to a recent outage from an external service, issues with data syncing between Jamf Pro and Apple Business Manager or Apple School Manager may occur in your environment. To mitigate the issue, a Tomcat restart is required. On-premise environments must manually restart Tomcat. For instructions, see the Starting and Stopping Tomcat article. For cloud-hosted environments, we have initiated progressive Tomcat restarts on all regions. We apologize for the inconvenience and further updates will be posted on https://status.jamf.com
We can confirm that the rolling restarts are resolving the issue. We anticipate them to go on for a few more hours, if you instance has already restarted then you are all set. Apologies for the inconvenience.
Any closer expectation on when us-west-2 will be resolved for cloud hosted customer? I see mention of a few hours, but hoping to narrow it down at all if possible, Thanks!
As always I hate to time box something like this, but we are getting down there with the last two U.S regions. We are actively monitoring the remaining regions.
We have completed all the restarts in all regions, if you are still experiencing DEP issues please reach out to your support contact. Sorry for the trouble.
Question on this. Is it definite that any on-prem installations will need a Tomcat restart to address this, or is it only required if experiencing syncing issues? It's slightly unclear if it's just recommended or an actual requirement for any Jamf instance. Thanks!
